Troubleshooting Guide (cont'd)
Problem | possible Cause | Service Instructions |
4. Flush ball will not open. | a. Broken shaft. | a. Replace shaft. |
| b. Shaft not fully engaged in the | b. Put pressure on shaft from under |
| spring cartridge. | the flush ball (pushing into spring |
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| cartridge) until it engages. You |
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| may have to rotate flush ball |
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| slightly until shaft lines up with |
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| square in spring cartridge. |
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5. Flush ball does not open | a. Floor flange interferes with flush | a. Loosen mounting bolts and push |
completely. Applies to | ball rotation. | toilet base back. If this does not |
| solve problem, install a SeaLand | |
on step or riser only. |
| Universal Mounting Kit (part no. |
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| 310139, 310140, or 310141) with |
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| existing floor flange. |
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6. Water does not shut off in | a. Not enough clearance between | a. Adjust cam strap to have .02" |
toilet (toilet overflows). | cam strap and top of water valve | |
| cap. | with top of water valve cap. |
| b. Dirt lodged in water valve seal. | b. Dissassemble and clean water |
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| valve. |
| c. Worn or defective water valve. | c. Replace water valve. |
| d. Worn or defective spring cartridge. | d. Replace spring cartridge. |
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7. Hand spray unit leaks. | a. Hand sprayer is defective. | a. Replace hand sprayer. |
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8. Water does not enter toilet | a. Insufficient water flow rate at toilet. a. Check water flow rate at toilet. | |
bowl properly. |
| Rate should be 2 gpm (7.6 lpm) |
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| at toilet. |
| b. Water valve clogged. | b. Remove and clean screen |
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| located at inlet of water valve. |
| c. Plugged rim wash holes in toilet. | c. Clean holes. If still a problem, |
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| replace the toilet bowl. |
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9. Water is leaking from | a. Water valve body cracked due to | a. Replace water valve. |
water valve. | freeze damage. |
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| b. Water line connection is loose or | b. Insure that threads are not cross- |
| not seated properly. | threaded and tighten. |
| c. Defective water valve. | c. Replace water valve. |
| d. Stripped threads. | d. Replace water valve. |
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10. Water is leaking from | a. Toilet is not secured to floor. | a. Tighten toilet mounting bolts. |
bottom of toilet base. | b. Worn or defective toilet mounting | b. Replace floor seal between floor |
| floor seal. | flange and toilet base. |
| c. Cracked base. | c. Replace base assembly. |
| d. Worn or defective floor flange. | d. Replace floor flange. |
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11. Water is leaking from rear | a. Worn or defective vacuum | a. Remove white cap from vacuum |
of toilet bowl. | breaker. | breaker. Flush toilet. If water |
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| leaks during flush, vacuum |
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| breaker needs to be replaced. |
| b. Loose vacuum breaker. | b. Secure vacuum breaker |
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| connection. If loose, push |
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| breaker into bowl. |
| c. Cracked or defective toilet bowl. | c. Replace toilet bowl. |
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12. Water is leaking from the | a. Band clamp may be loose. | a. Remove plastic base cover and |
base/toilet connection. |
| tighten the band clamp. |
| b. Ball/bowl seal may be worn | b. Replace ball/bowl seal. |
| or defective. |
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