Troubleshooting Guide, Problem, Possible Cause

TROUBLESHOOTING GUIDE

1.Water will not stay in bowl. a. Loose clamp.

b.Improper seal around flush ball due to dirt or debris on underside of Teflon ball seal.

a.Tighten clamp ring adjusting nut.

b.Inspect flush ball and underside of Teflon® seal for foreign objects.

c. Worn or damaged seal.	c.	Replace seal.
d. Worn or damaged flush ball.	d.	Replace flush ball.

2.Plastic flush ball will not close completely.

a.Clamp ring is overtightened, causing too much tension on seal and flush ball.

b.Weak or defective spring cartridge.

a.Loosen clamp ring.

b.Check spring tension by letting up on flush lever suddenly. If lever does not snap back, replace spring cartridge.

3.Water does not shut off in toilet (toilet overflows).

a.Dirt lodged in water valve seal.

b.Cam strap is bent down, holding water valve open.

c.Worn or defective water valve.

d.Worn or defective spring cartridge.

a.Disassemble and clean water valve.

b.Bend front of cam strap up about 1/16" (1.6mm).

c.Replace valve assembly.

d.Replace spring cartridge.

4. Water does not enter toilet	a.	Low water pressure.	a.	Check incoming water pressure.
bowl properly.	b.	Water valve clogged.	b.	Remove and clean filter screen
				located on inlet of water valve.

5.Water leaking from water valve.

a.Loose connection.

b.Worn or defective water valve.

c.Water line connection not seated properly.

a.Tighten bottom cap, inlet fitting and outlet hose clamp.

b.Replace water valve.

c.Correct.

	d.	Stripped threads.	d.	Replace water valve.
	e.	Seal worn or missing.	e.	Replace water valve.
	f.	Valve body cracked.	f.	Replace water valve.

6. Water leaking from rear of	a.	Loose hose connection.	a.	Tighten hose connections.
toilet bowl.	b.	Loose vacuum breaker.	b.	Tighten vacuum breaker-to-bowl
				connection.
	c.	Worn or defective vacuum breaker.	c.	Replace vacuum breaker
				assembly.
	d.	Cracked or defective toilet bowl.	d.	Replace toilet bowl.