
TROUBLESHOOTING GUIDE
TV/VCR
Sometimes a performance problem can be easily solved by checking seemingly apparent but often overlooked possibilities. Before arranging for service, check these items. It could save your time and money.
PROBLEM | CORRECTIVE ACTION | 
No power.  | • Make sure the AC cord is connected to an AC outlet.  | 
  | • Make sure the power is turned on.  | 
Remote Control Doesn’t Work  | • Is TV/DVD/VHS plugged in?  | 
  | • Power at outlet?  | 
  | • Check batteries in Remote Control.  | 
No picture and sound.  | • Make sure the AC cord is connected to an AC outlet.  | 
  | • Check antenna connection.  | 
  | • Let the TV/DVD/VHS program its tuner memory.  | 
No picture or poor picture on  | • Adjust direction or replace antenna.  | 
TV/DVD/VHS. | • Adjust picture controls. | 
No sound or poor sound.  | • Adjust volume control on remote control or main unit.  | 
  | • Press the MUTE button to restore sound.  | 
Bars On Screen  | • If outside antenna is being used, check for broken wire.  | 
  | • Check for local interference.  | 
Picture Distorted or Blurred  | • Try a new channel, if OK, then possible station trouble.  | 
  | • If outside antenna is being used, check for broken wire.  | 
Picture Rolls Vertically  | • Try a new channel, if OK, then possible station trouble.  | 
Lines or Streaks in Picture  | • If outside antenna is being used, check for broken wire.  | 
  | • Check for local interference.  | 
No Color  | • Try a new channel, if OK, then possible station trouble.  | 
  | • Is antenna connected to terminal on the back of the set?  | 
  | • If outside antenna is being used, check for broken wire.  | 
  | • Adjust COLOR control.  | 
Poor Reception on Some Channels  | • Try a new channel, if OK, then possible station trouble.  | 
Ghosts in Picture  | • Is antenna connected to terminal on the back of the set?  | 
  | • If outside antenna is being used, check for broken wire.  | 
  | • Check for local interference.  | 
Weak Picture  | • Try a new channel, if OK, then possible station trouble.  | 
  | • Is antenna connected to terminal on the back of the set?  | 
  | • If outside antenna is being used, check for broken wire.  | 
  | • Adjust CONTRAST & BRIGHT control.  | 
Sound OK, Picture Poor  | • Try a new channel, if OK, then possible station trouble.  | 
  | • Is antenna connected to terminal on the back of the set?  | 
  | • If outside antenna is being used, check for broken wire.  | 
  | • Check for local interference.  | 
  | • Adjust CONTRAST & BRIGHT control.  | 
Picture OK, Sound Poor  | • Try a new channel, if OK, then possible station trouble.  | 
  | • Check for local interference.  | 
Timer recording is not possible.  | • Make sure the timer recording is set correctly.  | 
  | • Make sure the power is off.  | 
  | • Make sure the TV/DVD/VHS clock is set correctly.  | 
Cannot go into Record mode.  | • Make sure the tape has an   | 
  | • hole with plastic tape.  | 
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