Troubleshooting Guide

PROBLEM

POSSIBLE REASONS & SOLUTIONS

 

Check filters to see if they need cleaning. Follow instructions for rinsing

 

and drying the filters before re-inserting back into the vacuum. (See

Vacuum is not

“Maintenance” sections for instructions.)

Dust cup may be full; empty dust cup.

picking up dirt.

Check hose and hose connections for blockages; clear blockages if required.

 

 

If dust cup is empty, and attachment inlets are clear, check for other

 

blockages. (See “Checking for Blockages” for instructions.)

 

 

Vacuum lifts scatter rugs

Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with

delicately sewn edges. Open the suction release on the handle to decrease

(lightweight, movable

suction power.

rugs).

Move the On/Off switch to “I - Suction Only” position to disengage the

 

brush roll

 

 

 

Check filters to see if they need cleaning. Follow instructions for rinsing and

 

drying the filters before re-inserting back into the vacuum.

Airflow is restricted. No

Dust cup may be full; empty dust cup.

Check hose, hose connections, nozzles and accessories for blockages; clear

suction or light suction.

blockages if required.

 

Close the suction release on the handle to increase suction power.

 

If dust cup is empty, and attachment inlets are clear, check for other

 

blockages.

 

 

 

Immediately turn off and unplug vacuum, disconnect the nozzle and remove

 

blockage before reconnecting and turning vacuum back on.

Brush roll does not spin

Pull the handle toward you and release the floor nozzle to disengage the

 

auto-off feature.

 

Move the On/Off switch to the “II - Brush Roll On” position.

 

 

 

This vacuum cleaner is equipped with a motor protective thermostat. If for

 

some reason your vacuum overheats, the thermostat will automatically turn

 

the unit off. Should this occur, perform the following steps to restart the

 

motor thermostat:

 

1. Move the On/Off switch to the “O” (Off) position.

 

2. Unplug the vacuum.

Vacuum turns off

3. Empty the dust cup and clean filters.

on its own.

4. Check for blockages in hose, accessories and inlet openings.

 

5. Allow the unit to cool for a minimum of 45 minutes.

 

6. Plug in the vacuum.

 

7. Turn the On/Off switch to the “I” (On) position to restart the vacuum.

 

Note: If vacuum still does not start, contact Customer Service at:

 

1-800-798-7398.

 

 

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TOLL FREE: 1-800-798-7398

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Shark NV360 manual Troubleshooting Guide, Problem Possible Reasons & Solutions

NV360 specifications

The Shark NV360 is a versatile upright vacuum cleaner that has gained popularity for its effective cleaning capabilities and innovative technologies. This model is particularly favored by homeowners and those with pets, thanks to its impressive suction power and ease of use.

One of the standout features of the Shark NV360 is its DuoClean technology, which combines two brush rolls working in unison. The bristle brush effectively deep-cleans carpets by removing embedded dirt and hair, while the soft, silicone brush roll is designed to pull in larger debris and engage floors for a polished, finished look. This dual-action system ensures that both surfaces and carpets are cleaned efficiently, making it a popular choice among users who seek an all-in-one cleaning solution.

Another hallmark of the Shark NV360 is its Anti-Allergen Complete Seal technology, which traps 99.9% of dust and allergens inside the vacuum. This feature is particularly beneficial for allergy sufferers, as it ensures that the air released back into the home is cleaner than the air that was sucked in. Coupled with a HEPA filter, the NV360 effectively captures particles as small as 0.3 microns, providing an essential layer of protection for families.

The vacuum is designed with user convenience in mind. It boasts a lightweight body, making it easy to maneuver around the house and transport between rooms. The NV360 also features a detachable pod, allowing users to easily clean hard-to-reach areas such as stairs, upholstery, and above-floor surfaces without the need for additional tools.

Additionally, the vacuum is equipped with LED headlights that illuminate hidden debris and provide better visibility in dark spaces. This feature ensures that no dirt is left behind, making cleaning more thorough.

The Shark NV360 is also user-friendly, featuring intuitive controls that allow for easy adjustments between different floor types and settings. Its large capacity dust cup means less frequent emptying, which adds to the overall convenience during cleaning sessions.

Overall, the Shark NV360 combines powerful suction, advanced filtration, and thoughtful design to provide an exceptional cleaning experience. With its impressive features and reliability, it stands out as an excellent choice for households aiming for a cleaner, healthier living environment.