Shark S3501 N, S3501BB manual Troubleshooting Guide, Problem, Possible Reasons & Solutions

Troubleshooting Guide

PROBLEM	POSSIBLE REASONS & SOLUTIONS
The Steam Pocket®	Your Steam Pocket® Mop should be securely plugged into a
	120V AC electrical outlet only.
Mop will not	Check your fuse or breaker.
turn on.
	If your unit still doesn’t work, give us a call 1-800-798-7398.
Steam Pocket® Mop	Prime the pump, see page 6 for more information.
	Is there water in the water tank? If not, add water to your
will not make steam.
	Steam Pocket® Mop following the instructions.
Steam Pocket® Mop	Check to see if your micro-fiber Steam Pocket® is too wet.
	We recommend you unplug the Steam Pocket® Mop and
leaves water on the	change the micro-fiber Steam Pocket®.
floor.	Make sure the steam pocket is attached correctly.
Steam Pocket® Mop is	Make sure the steam pocket is attached correctly.
	Check to see if your pocket is excessively dirty.
hard to push.	Try increasing the height of the pole for better leverage.
	The micro-fiber pocket might be dirty. Flip or change
	the pocket.
	If you washed the pocket with powder detergent then the
	pocket might be ruined.
	If you are cleaning in a kitchen area where there might be a
Floors are cloudy,	build-up of grease then use a degreasing agent such as an
	all-purpose cleaner or dish soap and paper towels to clean
streaky or spotty
	the area first.
after steaming.
	You might have left the mop in the same spot for too long.
	Do you have hard water? If you do you, we recommend
	switching to distilled water.
	This might be leftover from past cleaners used on the floor
	surface. Use the steam mop a few more times and see if the
	leftover cloudiness is removed.

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TOLL FREE: 1-800-798-7398

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