SharkRack KVM-8

KVM-8 I nstaller/User Guide

Appendices

Mouse is inoperable on all

computer channels

Verify that the mouse is plugged into the correc t PS/2

port on the back of the KVM Switc h.

Try the mouse reset command <MR> or tr y the “Reset

PS/2 Standard Mse/ Kbd” command from the OSD

Command Menu for computers using PS/ 2 mice. Use

<MW> or “Reset PS/2 w heel Mse/Kbd” for computers

using the Microsoft IntelliMouse. (For instr uctions on

command mode, see the “Basic Operations” cha pter.)

Verify that the mouse works when connected direc tly to

a computer.

Cycle power to the KVM Switch unit. ( You do not

have to power down your computers for this.) If the

mouse remains inoperable, power down all attached

computers, cycle power on the KVM Swi tch, then

repower the computers. If the problem persists, c ontact

SharkRack Technical Support.

Remote Video is

unrecognizable

Verify the remote monitor capabilities are equal to or

greater than the local monitor capabilities. Plug an d

Play video is only supported on the local video p ort.

Keyboard is inoperable on

one computer channel

If keyboard does not function on one channel, verify

that the cables from the computer to the K VM Switch

are connected properly.

If you are operating in secure mode, verify your

keyboard and mouse privileges.

Verify that the keyboard works properly connecte d

directly to the computer. If the problem persists, contac t

SharkRack Technical Support.

Keyboard is inoperable on

all channels

If the keyboard does not work on any channel, try

the “Reset PS/2 Mse/ Kbd” command from the OSD

Command Menu.

Try a different keyboard. If the keyboard still does not

function, cycle the power on the KVM Sw itch unit.

Cycle power on all attached computers and t he KVM

Switch unit and try again. If the problem pers ists,

contact SharkRack Technical Support.

Keyboard is inoperable

after switching channels

If you are operating in secure mode, verify your

keyboard and mouse privileges. If the problem persis ts,

call SharkRack Technical Support.

Try changing the keyboard scan set for that channel

by using the keyboard command sequence <Kn >. (For

more information, see the “Basic Operati ons” chapter.)

Symptom Action