KVM-8 I nstaller/User Guide
36
37
Characters on screen do
not match keyboard input
Try changing the keyboard scan set for that channel
by using the keyboard command sequence <Kn>. (For
more information, see the “Basic Operations” chapter.) If
the problem persists, call SharkRack Technical Support.
No keyboard, video or
mouse on the expansion
unit; the base unit is
functioning properly
Verify that the cable connecting the two units together
is correctly connected on both ends. (For additional
information, see the “Installation” chapter.) If the problem
persists, contact SharkRack Technical Support.
OSD menu does not display Verify that you are pressing the Control key twice
within one second. If the problem persists, c ontact
SharkRack Technical Support.
Verify that the channel is powered. Check the address
congured in OSD. If the computer is powered and the
address is correct, call SharkRac k Technical Support.
Unable to change channels
using OSD
Verify that the channel is powered. Check the address
congured in OSD. If the computer is powered and the
address is correct, call SharkRac k Technical Support.
Administrator password
is forgotten
Call SharkRack Technical Support at (877) 427- 5722.
User password is forgotten Contact your system administrator.
General Keyboard/Video
Problems
If the building has 3-phase AC power, ensure that the
computer, the KVM Switch and the monitor are on the
same phase. Best results are obtained when they are
on the same circuit.
Use only SharkRack supplied cable. Warranties do not
apply to damage resulting from user supplied cable.
Do not use a 2-wire extension cord in any Shark Rack
product conguration.
Test AC outlets at computer, KVM Switch and monitor
for proper polarity and grounding.
Use only with grounded outlets at the computer, KVM
Switch and monitor. When using a backup power supply
(UPS), power the computer, KVM Switch and the
monitor off the supply.
Poor Video Quality at
Remote User
Verify that the length of Category 5 cable bet ween
the KVM Switch and Remote User is 500 f t or less.
Make sure the video connectors at both ends are rml y
seated. Make sure that the Category 5 connectors a re
properly inserted. Make sure that the modular plugs o n
the Category 5 cable were properly cr imped onto the
cable.
Symptom Action