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IMPORTANT SERVICE INFORMATION (U.S.A. only)If a Problem Occurs
Most operational questions can be answered by referring to the Oper ation Manual or Online Manual.
Also, for your convenience, you will find answers to frequently asked questions on our website at
www.sharpusa.com. You can also e-mail your service question to
www.digitalcopiersupport@sharpsec.com. Should you require further assi stance, call Sharp at 1-630-
378-3590. A Customer Relations Specialist will a ssist you. Before your call, please be re ady to provide
the model number of your Product, Serial Number, Date of Purchase, description of t he problem, and a
valid Credit Card Number (should it be required).
How Exchange is Obtained
A replacement unit in exchange for your copier is provided directly by Sh arp to any U.S. location. You
will be required to provide consent for acceptance of an exchange un it and provide credit card
authorization for the value of the exchange unit and the outbound shipping c ost. At that time, Sharp will
ship to you an exchange for your defective Product. The exchange un it we ship to you will be new or
remanufactured. Upon your receipt of the exchange unit, packing and shipping instructions will be
enclosed for you to return the defective unit. Upon Sharp's receipt of the defective unit, your credit card
hold for the exchange unit will be released.
How Warranty Repair Service is Obtained
If you prefer that we repair your unit instead of replacing it, our Customer Relations Specialists at 1-630-
378-3590 will explain how to obtain warranty repair servic e. Please be sure to retain the original
packaging materials in order to facilitate shipment. The shipment of the defective unit will be at your
expense; please be sure it is insured and packaged securely. Upon repair of your unit, Sharp will promptly
return it to you at any U.S. location.
What You Must Do
Your Product is designed to perform with a minimum amount of user maintenance. However, you are
responsible for the required user maintenance described in the Ope ration Manual. This requires user
maintenance including replacement of the TD cartridge and drum car tridge, cleaning of the unit and
transfer charger, removal of dust and foreign matter, clearing of paper misfeeds , and proper routine and
preventive maintenance.
Service After Expiration of Warranty Coverage
Should you require service repair after warranty coverage has ex pired, contact Sharp at 1-630-378-3590
for information.
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