Troubleshooting, Power, Basic Operation, Playback

Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player.

Refer to the problems and lists of possible solutions below before calling for service.

Power

Problem			Possible causes and solutions

The Player power cannot be turned	•	Is the power cord firmly plugged into the AC outlet? (Page 21)
on.	•	When the power cord is plugged into an AC outlet, press and hold POWER on the
		Player until “	” appears on the front panel display. Then, after the POWER
		indicator is lit, turn on the power. (Page 66)
	•	Press POWER after the POWER indicator turns on. (Page 22)

The Player power is turned off.	•	Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the
		power will be automatically turned off after 10 continuous minutes of inactivity (no
		playback). (Page 51)

Basic Operation

Problem		Possible causes and solutions

The remote control does not work.	•	Use the remote control within its operating range. (Page 21)
	•	Replace the batteries. (Page 21)
	•	Reset the remote control.
		− Press and hold 1 (the number button) first and then POWER on the remote
		control together for more than 5 seconds.

Cannot operate the Player.	•	Are you operating the Player within the specified operating temperature range?
		(Page 68)

Playback

Problem		Possible causes and solutions

The Player cannot play a disc.	•	Take out the disc and clean it. (Page 10)
	•	Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
		(Page 27)
	•	Make sure that region code on the disc matches that of this Player. (Page 7)
	•	Allow any condensation in or near the Player to dry. (Page 10)
	•	Check that the disc is recorded in the compatible TV system (PAL or NTSC).
	•	The Player cannot play back video which was not recorded normally. (Page 7)
	•	Proper playback may be impossible due to the state of the disc recording, a
		scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
		between this Player and the disc being used. (Pages 7, 10)
	•	When the recorded time of a disc is unusually short, playback may not be possible.
	•	BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played
		back. (Page 7)

The disc is automatically ejected	•	Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
after closing the disc tray.		(Page 27)
	•	Take out the disc and clean it. (Page 10)
	•	Make sure that the disc is playable. (Page 7)

Video stops.	•	Has the Player been subjected to shock or impact? Are you using it in an unstable
		location? The Player will stop if it senses shock or vibration.

The Player makes a snapping sound	•	The player may sometimes make a snapping sound when starting playback if it has
when starting playback or loading		not been operated in a while. These sounds are not malfunctions of the player but
a disc.		are normal operating conditions.

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Sharp BD-HP70U, TINSEA548WJQZ, 10P03-CH-NG Troubleshooting, Power, Basic Operation, Playback

Models: BD-HP70U 10P03-CH-NG TINSEA548WJQZ