Guarantee 23
Guarantee
Guarantee certificate (UK)
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer shall be granted a manufacturer's Guarantee under the conditions set out below:
•In the case of new devices and their compo- nents exhibiting defects resulting from manu- facturing and/or material faults within 24 months of purchase, Siemens shall, at its own option and free of charge, either replace the de- vice with another device reflecting the current state of the art, or repair the said device. In re- spect of parts subject to wear and tear (includ- ing but not limited to, batteries, keypads, casings, small parts on casings, protective cov- erings where included in the scope of delivery), this warranty shall be valid for six months from the date of purchase.
•This Guarantee shall be invalid if the device de- fect is attributable to improper treatment and/or failure to comply with information contained in the user manuals.
•This Guarantee shall not apply to or extend to services performed by the authorised dealer or the customer themselves (e.g. installation, con- figuration, software downloads). User manuals and any software supplied on a separate data medium shall be excluded from the Guarantee.
•The purchase receipt, together with the date of purchase, shall be required as evidence for in- voking the Guarantee. Claims under the Guar- antee must be submitted within two months of the Guarantee default becoming evident.
•Ownership of devices or components replaced by and returned to Siemens shall vest in Siemens.
•This Guarantee shall apply to new devices pur- chased in the European Union. For Products sold in the United Kingdom the Guarantee is is- sued by Siemens plc, Siemens House, Oldbury, Bracknell, Berkshire, RG12 8FZ.
•Any other claims resulting out of or in connec- tion with the device shall be excluded from this Guarantee. Nothing in this Guarantee shall at-
tempt to limit or exclude a Customers Statutory Rights, nor the manufacturer's liability for death or personal injury resulting from its negligence.
•The duration of the Guarantee shall not be ex- tended by services rendered under the terms of the Guarantee.
•Insofar as no Guarantee default exists, Siemens reserves the right to charge the cus- tomer for replacement or repair.
•The above provisions does not imply a change in the burden of proof to the detriment of the customer.
To invoke this Guarantee, please contact our online support on the Internet (www.siemens.com/ mobilephonescustomercare) or the Siemens telephone service. The relevant number is to be found in the accompanying user guide.
Guarantee certificate (IRL)
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer shall be granted a manufacturer’s Guarantee under the conditions set out below:
•In the case of new devices and their compo- nents exhibiting defects resulting from manu- facturing and/or material faults within 24 months of purchase, Siemens shall, at its own option and free of charge, either replace the de- vice with another device reflecting the current state of the art, or repair the said device. In re- spect of parts subject to wear and tear (includ- ing but not limited to, batteries, keypads, casings, small parts on casings, protective cov- erings where included in the scope of delivery), this warranty shall be valid for six months from the date of purchase.
•This Guarantee shall be invalid if the device de- fect is attributable to improper care or use and/or failure to comply with information con- tained in the user manuals.
•In particular claims under the Guarantee cannot be made if:
•The device is opened (this is classed as third party intervention)
•Repairs or other work done by persons not authorised by Siemens.