88

Questions & Answers

 

 

 

 

 

 

 

 

 

Question

 

Possible causes

Possible solution

Message can-

Service provider does not support

Check with your service provider.

not be sent.

 

this service.

 

 

 

 

 

Phone number of the service cen-

Set service centre (p. 48).

 

 

tre is not set or is wrong.

 

 

 

 

 

SIM card contract does not sup-

Contact your service provider.

 

 

port this service.

 

 

 

 

 

Service centre too busy.

Repeat message.

 

 

Recipient does not have a com-

Check.

 

 

patible phone.

 

 

 

EMS pictures

Recipient's phone does not sup-

 

 

 

and sounds not

port EMS standard.

 

 

 

displayed at des-

 

 

 

 

tination phone.

 

 

 

 

No Internet

 

Wrong WAP profile set or settings

Check settings, speak to service provider if neces-

 

access possible.

wrong, incomplete.

sary.

PIN error/

 

Three wrong entries.

Enter the PUK (MASTER PIN) supplied with the SIM

 

PIN2 error.

 

 

card according to the instructions. If the PUK (MAS-

 

 

 

TER PIN) has been lost, please contact your service

 

 

 

provider.

Phone code

 

Three wrong entries.

Contact Siemens Service (p. 89).

 

error.

 

 

 

 

 

Service provider

No authorisation for this service.

Contact your service provider.

 

code- error.

 

 

 

 

 

Too few/too

 

Functions may have been added

Check with your service provider.

 

many menu

 

or removed by your service pro-

 

 

 

entries.

 

vider via the SIM card.

 

 

 

Charge counter

Charge pulse is not transmitted.

Contact your service provider.

 

does not work.

 

Damage

 

 

Severe shock.

Remove battery and SIM and insert them again. Do not dismantle phone!

 

Phone became wet.

Remove battery and SIM. Dry immediately with a cloth, but do not apply heat.

 

 

Dry connector contacts thoroughly. Set phone to vertical position in air flow.

 

 

Do not dismantle phone!

 

Reset settings to factory default (see also p. 75): * # 9 9 9 9 # A