Questions & Answers

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Questions & Answers

If you have any questions about using your phone, visit us at www.siemens-mobile.com/mobilescustomercareanytime. For additional help, we have listed below some frequently asked questions and answers.

Configuration service

To help you set up your mobile phone for the data service WAP, MMS, e-mail and Internet, you can use a configuration service. This service is used to have the necessary settings for your mobile phone sent to you by SMS. We recommend that you contact your network provider who will send you the configuration messages.

As an alternative you can also use the "Setting Configurator" at www.siemens-mobile.com/mobilescustomercare. Siemens will then send you the configuration messages. Please follow the instructions contained in those messages.

Problem

Possible causes

Possible solution

Phone cannot be

On/Off key not pressed long

Press On/Off key for at least two seconds.

switched on.

enough.

 

 

Flat battery.

Charge battery. Check charging indicator in the dis-

 

 

play.

 

Battery contacts dirty.

Clean contacts.

 

See also below under “Charging

 

 

error”

 

Too little standby

Frequent use of organiser and

Restrict use if necessary.

time.

games.

 

 

Fast search activated.

Deactivate speed search(p. 96).

 

Display illumination on.

Switch off display illumination (p. 80).

 

Unintentional keystrokes

Activate key lock (p. 93).

 

(illumination!).

 

Charging error

Battery totally discharged.

1) Plug in charger cable, battery is on charge.

(charge icon not

 

2) Charge icon appears after approx. 2 hours.

displayed).

 

3) Charge battery.

 

Temperature out of range:

Make sure the ambient temperature is right, wait for

 

+5 °C to +45 °C.

a while, then recharge.

 

Contact problem.

Check power supply and connection to the phone.

 

 

Check battery contacts and telephone connection

 

 

socket, clean them if necessary, then insert battery

 

 

again.

 

No mains voltage.

Use different mains power socket, check mains

 

 

voltage.

 

Wrong charger.

Only use original Siemens accessories.

 

Battery faulty.

Replace battery.