Questions & Answers

127

 

 

 

 

 

Problem

Possible causes

Possible solution

 

 

No WAP access,

Profile not activated, profile set-

Activate or set WAP profile (p. 72). If necessary ask

 

downloading not

tings wrong/incomplete.

your service provider.

 

 

possible.

 

 

 

 

Text message can-

Service provider does not sup-

Contact your service provider.

 

 

not be sent.

port this service.

 

 

 

 

Phone number for service cen-

Set service centre (p. 47).

 

 

 

tre not set or incorrectly set.

 

 

 

 

SIM card contract does not sup-

Contact your service provider.

 

 

 

port this service.

 

 

 

 

Service centre too busy.

Repeat message.

 

 

 

Recipient does not have a

Check.

 

 

 

compatible phone.

 

 

 

EMS pictures &

Destination phone does not sup-

 

 

 

sounds are not dis-

port the EMS standard.

 

 

 

played at the desti-

 

 

 

 

nation phone

 

 

 

 

No Internet access

Incorrect WAP profile set, or

Check WAP settings; (p. 72) contact your service

 

possible.

wrong or incomplete settings.

provider if necessary.

 

 

PIN error/

Three wrong entries.

Enter the PUK (MASTER PIN) supplied with the

 

PIN2 error.

 

SIM card according to the instructions. If the PUK

 

 

(MASTER PIN) has been lost, please contact your

 

 

service provider.

 

 

Phone code error.

Three wrong entries.

Contact Siemens Service (p. 128).

 

 

Service provider

No authorisation for this service. Contact your service provider.

 

 

Code error.

 

 

 

 

Too few/too many

Functions may have been

menu entries.

added or deleted by the service

 

provider via the SIM card.

No fax possible.

Wrong settings in the PC.

Check with your service provider.

Check settings (p. 91).

 

No authorisation for this service.

Contact your service provider.

Charge meter does

Charge pulse is not transmitted.

Contact your service provider.

not work.

 

 

Damage

 

 

Severe shock.

Remove battery and SIM and re-insert them. Do not dismantle the phone!

Phone became wet.

Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. Dry

 

connector contacts thoroughly. Stand mobile upright in an air current. Do not disman-

 

tle the phone!

 

Reset all settings to factory default p. 87: * # 9 9 9 9 # A