How to solve some failures yourself
In selecting TRIANO hearing instruments you have chosen extremely dependable devices. However, should a fault occur, it can usually be corrected quickly.
If the instrument whistles Test the instrument yourself by closing the sound outlet opening with your fingertip.
If the whistling disappears, the instrument is in order.
Check that the ear mould sits properly in your ear. Also test the hearing tube for leaks.
If the whistling noise is still audible, only your hearing instrument specialist can provide assistance.
If the hearing instrument is too quiet
Sound
outlet opening
Most likely, you need to insert a new battery. If it is still too quiet, clean the ear mould and hearing tube, following the directions in the chapter “Notes for cleaning and care“. If neither a new battery nor cleaning helps, as a precaution you should ask your hearing instrument specialist to test your hearing again.
If the hearing instrument does not work at all Is the instrument turned on?
Is the battery compartment completely closed? Is the battery inserted correctly?
Could it be that the battery is dead?
If none of these hints help, you should visit your hearing instrument specialist.
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