Technical Support | Siemens SS2604 manual

Appendix C

Technical Support

C

Before contacting technical support, please refer to the previous Troubleshooting information. If you are still unable to resolve the problem, be prepared to provide the following information:

•Model number (SS2604)

•Date of purchase or installation

•Description of problem

SpeedStream Technical Support Services are available 24 hours a day, 7 days a week via the web, e-mail and telephone.

Visit our website at www.SpeedStream.com for the latest product information and support knowledge base.

Contact SpeedStream Support via e-mail at: Support@SpeedStream.com

Telephone Support for North America only: 877-823-6722

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Siemens SS2604 manual Technical Support

Contents

SpeedStream Table of Contents SpeedStream 4-Port DSL/Cable Router Overview General Problems Internet Access Printing Internet Access Features Features of the DSL/Cable RouterIntroduction Configuration & Management LAN FeaturesAdvanced Internet Functions Physical Details Package Contents Rear Panel Power port LAN connectors10BaseT 10/100BaseT Procedure InstallationChoose an Installation Site Requirements Connect WAN Cable Power UpConnect Printer Cable Check the LEDs Overview SetupTo Do this Refer to Connecting to the DSL/Cable Router Configuration ProgramUsing UPnP Using your Web Browser If you cant connect Cable Modems Setup WizardData Details Check Other Modems e.g. Satellite Broadband DSL ModemsConnection Details Data Required Type Dynamic -Your IP Navigation & Data Input Home Screen Data LAN Screen LAN ScreenButtons Using another Dhcp Server Using the DSL/Cable Routers Dhcp ServerTo Configure your PCs to use Dhcp What Dhcp Does Password Dialog Password Screen TCP/IP Settings Overview PC ConfigurationWindows Clients Using Dhcp Checking TCP/IP Settings Windows 9x/MeUsing Specify an IP Address Gateway Tab Win 95/98 Windows NT4.0 TCP/IP Checking TCP/IP Settings Windows NT4.0 Specify an IP Address Obtain an IP address from a Dhcp Server Windows NT4.0 Add Gateway Windows NT4.0 DNS Network Configuration Win Checking TCP/IP Settings Windows TCP/IP Properties Win Using a fixed IP Address Use the following IP Address Network Configuration Windows XP Checking TCP/IP Settings Windows XP TCP/IP Properties Windows XP Accessing AOL Internet AccessFor Windows 9x/2000 For Windows XP Print Port Driver Setup Printer Setup for Windows Port Options Management Banner PortRetry Interval LPD/LPR Printing Windows NT 4.0 Server Configuration Adding the Printer Windows 2000 Server Configuration Windows 2000 Select Port Client PC Setup for LPD/LPR Printing Macintosh Clients Printing Setup on LinuxLinux Clients Fixed IP Address Other Unix Systems Printing SetupField Data Example Operation Operation and Status Data Status Screen Status ScreenInternet Printer System Data PPPoE Status Screen Connection Status PPPoEConnection Connection Log Message Description Connection Log Messages Data Pptp Status Screen Connection Status PptpPptp Status New messages Connection Details Fixed/Dynamic IP Address Default GatewayData Connection Details Screen DNS IP Address Button will display Release/RenewRelease Renew Advanced Internet Screen Advanced Features ICQ Conferencing & Telephony Special Applications Screen Special ApplicationsConferencing & Telephony Select an Application Data Special Applications Screen Using a Special Application URL Filter Screen URL FilterData URL Filter Screen Filter Strings Delete/Delete All Add Filter StringAdd IP Address seen by Internet Users Virtual Servers Data Virtual Servers Screen Virtual Servers ScreenServers Properties Defining your own Virtual Servers View all Settings of all Servers Connecting to the Virtual ServersService works as follows Dynamic DNS Dynamic DNS Screen Ddns ServiceData Dynamic DNS Screen Ddns Data Data Remote Management Screen Remote ManagementTo connect from a remote PC via the Internet Remote Management Access Control Log Access ControlTo use this feature Overview Data Access Control Screen Access Control ScreenAccess Rights Group Services Group Members Group Members Screen Data Services Screen Services ScreenAvailable Services Add New Service To perform the Firmware Upgrade Firmware Upgrade Network Clients Advanced ConfigurationPrinter Data Network Clients Screen Network Clients ScreenNetwork Clients Known PCs Generate Report Options Backup DNSData Options Screen UPnP Allow Internet access to be disabled Logical Printers Printer Port MAC Address Screen MAC AddressData MAC address Screen Routing Using this ScreenRouting Screen Static Routing Table Static Routing Data Routing Screen Local Router Configuring Other Routers on your LANOther Routers on the Local LAN For Router Bs Default Route For Router As Default RouteStatic Routing Example For the DSL/Cable Routers Routing Table Data Security Screen SecurityFirewall Respond to Icmp PingIcmp ping General Problems TroubleshootingInternet Access Printing To remove an existing printer port installation Appendix a Troubleshooting DSL/Cable Router User Guide SpeedStream 4-Port DSL/Cable Router Specifications Technical Support