User Guide

Troubleshooting

For the most up-to-date and detailed troubleshooting tips, visit the Sierra Wireless AirBooster 350 website. There is a separate section for

troubleshooting GPS issues.

The most common cause of problems with the AirBooster 350 RF amplifier is with connectors and cables. Always check the connectors before calling Technical Support.

Problem

Suggestion

CDPD device can receive but not transmit.

STATUS indicator fails to light when CDPD device is connected.

STATUS indicator is working normally but CDPD device fails to register, receive, or transmit.

STATUS indicator is dim or flickering. CDPD device is losing packets or appears to have slower throughput or does not function at all.

The device is either not supported by the booster, or has had its booster support capability switched off (+WS214).

Verify that the CDPD device is a supported model and revision, and is on (enabled).

Coverage may be unavailable in the current location.

Verify the antenna connection is secure and cable is unbroken. Try another antenna.

Power to the booster has dropped below 9Vdc. Check the battery being used to power the booster.

Disconnect the CDPD device from the booster and use the CDPD device's own antenna until adequate power can be restored to the booster.

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Sierra Wireless 350 Troubleshooting, Welcome o Installation Using AirBooster, Service Contact Us, Problem Suggestion

350 specifications

The Sierra Wireless 350 is a robust industrial-grade router designed to deliver reliable connectivity in various challenging environments. Built for both cellular and satellite networks, this router caters to a diverse range of applications, including transportation, energy, utilities, and remote monitoring.

One of the standout features of the Sierra Wireless 350 is its dual-SIM capability, which enhances redundancy and ensures continuous connectivity. In case one carrier experiences an outage, the device can seamlessly switch to the secondary SIM, reducing downtime and maintaining operational efficiency. This feature is particularly crucial for industries that rely on constant data transmission.

The Sierra Wireless 350 supports various cellular technologies, ranging from 4G LTE to fallback options like 3G and even 2G. This flexibility means users can enjoy high-speed data transfer while also benefiting from compatibility with older networks. The router is equipped with multiple WAN ports, providing options for additional internet connections, including Ethernet and Wi-Fi.

Security is a top priority for the Sierra Wireless 350, which is equipped with advanced security protocols like VPN support and firewall protection. This ensures that data transmitted through the network remains secure and resistant to unauthorized access, making it suitable for industries dealing with sensitive information.

Another notable characteristic of the Sierra Wireless 350 is its rugged design. The device is built to withstand extreme environmental conditions, including temperature fluctuations, humidity, and vibrations. This durability makes it ideal for deployment in harsh locations, such as oil fields, construction sites, and remote facilities.

The router also includes comprehensive remote management and monitoring capabilities. This feature allows IT administrators to configure, monitor, and troubleshoot the device from a central location, streamlining operations and decreasing the need for on-site visits.

In conclusion, the Sierra Wireless 350 is an exceptional solution for organizations seeking reliable, secure, and resilient connectivity in industrial applications. With its dual-SIM capability, support for multiple cellular technologies, robust security measures, and durable construction, this device stands out as a crucial asset for businesses navigating the challenges of modern connectivity in demanding environments.