Sierra Wireless 350 Troubleshooting, oWelcomeo Installation o Using AirBooster, User Guide

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User Guide

Troubleshooting

For the most up-to-date and detailed troubleshooting tips, visit the Sierra Wireless AirBooster 350 website. There is a separate section for

troubleshooting GPS issues.

The most common cause of problems with the AirBooster 350 RF amplifier is with connectors and cables. Always check the connectors before calling Technical Support.

Problem Suggestion

CDPD device can receive but not transmit.

STATUS indicator fails to light when CDPD device is connected.

STATUS indicator is working normally but CDPD device fails to register, receive, or transmit.

STATUS indicator is dim or flickering. CDPD device is losing packets or appears to have slower throughput or does not function at all.

The device is either not supported by the booster, or has had its booster support capability switched off (+WS214).

Verify that the CDPD device is a supported model and revision, and is on (enabled).

Coverage may be unavailable in the current location.

Verify the antenna connection is secure and cable is unbroken. Try another antenna.

Power to the booster has dropped below 9Vdc. Check the battery being used to power the booster.

Disconnect the CDPD device from the booster and use the CDPD device's own antenna until adequate power can be restored to the booster.

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