Sierra Wireless 597 quick start Attaching an External Antenna, Contacting Sprint Customer Service

Attaching an External Antenna

You can improve the signal strength by attaching an external antenna with an SMK connector (sold separately). The recommended antenna is the 5-band blade antenna with SMK connector, available from www.sierrawireless.com.

1.If the USB modem is connected to your computer, remove it.

2.Gently flip open the unlabelled tab on the side of the USB modem.

3.Hold the antenna cable by the connector (end) part, and carefully insert the connector part of the cable into the corresponding connector on the USB modem.

4.Reinsert the USB modem into your computer.

Using Your Modem

Contacting Sprint Customer Service

You can reach Sprint Customer Service by:

⬤Logging on to your account at www.sprint.com.

⬤Calling us toll-free at 1-800-SPRINT1(personal use) or 1-800-927-2199(business use).

⬤Writing to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

Section 2B. Using Your USB Modem 15