Technical Support
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Return Merchandise Authorization (RMA)
SIIG warrants to the original buyer of the product that the hardware is free of defects in materials and workmanship for a period of one, two or five years from the date of purchase. If your product fails to be in good working order during the warranty period, you may return it to SIIG for repair or replacement at SIIG's option.
To return the product, you need to follow these steps.
Step 1: Contact SIIG's RMA Department
To obtain an RMA number, SIIG's RMA Department can be reached by phone at
Step 2: Complete the RMA form
•Fill out your Return Merchandise Authorization (RMA) form, and include it in the package with the product.
•Properly pack the product for shipping. All software, cable(s) and other accessories that came with the original package must be included.
•ClearlywriteyourRMAnumberonthetopofthereturnedpackage and on the accompanying RMA form.
SIIG will refuse to accept any shipping package, and will not be responsible for aproduct returned without an RMA number posted on the outside of the shipping carton.
Step 3: Ship the Product
You are responsible for the cost of shipping back to SIIG at the following address:
SIIG, Inc. RMA#_______________
6078 Stewart Ave.
Fremont, CA 94538
SIIG will ship the repaired or replaced product via UPS Ground or
US Mail at no cost to you. | 7 |
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