Technical Support and Warranty

QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and click Support. Our online support database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks away. You can also submit questions online and a technical support analysts will promptly respond.

SIIG offers a 5-year manufacturer warranty with this product. Please see our web site for more warranty details. If you encounter any problems with this product, please follow the procedures below.

A)If it is within the store's return policy period, please return the product to the store where you purchased it.

B)If your purchase has passed the store's return policy period, please follow these steps to have the product repaired or replaced.

Step 1: Submit your RMA request.

Go to www.siig.com, click Support, then RMA to submit a request to SIIG RMA. If the product is determined to be defective, an RMA number will be issued.

Step 2: After obtaining an RMA number, ship the product.

•Properly pack the product for shipping. All software, cable(s) and any other accessories that came with the original package must be included.

•Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and will not be responsible for a product returned without an RMA number posted on the outside of the shipping carton.

•You are responsible for the cost of shipping. Ship the product to the following address:

SIIG, Inc.

6078 Stewart Avenue Fremont, CA 94538-3152, USA RMA #:

•SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside of the U.S. at no cost to the customer.

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SIIG 04-0501A specifications Technical Support and Warranty, SIIG, Inc Stewart Avenue Fremont, CA 94538-3152, USA RMA #
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04-0501A specifications

The SIIG 04-0501A is a versatile USB 3.0 PCIe expansion card that brings enhanced connectivity and speed to computers that require additional USB ports. With the increasing demand for high-speed data transfer and the proliferation of USB devices, this expansion card is designed to enhance the capabilities of a system by providing additional ports.

One of the standout features of the SIIG 04-0501A is its support for USB 3.0 technology, which allows for data transfer rates of up to 5 Gbps. This is significantly faster than the previous USB 2.0 standard, making it ideal for users who routinely transfer large files, such as videos, high-resolution images, and backups. The card includes two USB 3.0 Type-A ports, allowing multiple devices to be connected simultaneously without sacrificing speed.

The installation process of the SIIG 04-0501A is straightforward, requiring a compatible PCIe slot on the motherboard. This ensures that users can quickly add the expansion card to their system without the need for advanced technical knowledge. The card is designed to fit into a variety of system configurations, making it a flexible option for both desktop and workstation setups.

In terms of compatibility, the SIIG 04-0501A supports a wide range of operating systems, including Windows and Linux, ensuring that users can utilize the card on their preferred platform. Additionally, it is backward compatible with USB 2.0 and USB 1.1 devices, allowing users to connect older peripherals without any issues.

Another noteworthy characteristic of this expansion card is its robust power delivery. The SIIG 04-0501A features a dedicated power connector, which provides additional power to connected devices, especially important for high-demand peripherals such as external hard drives and other USB devices that require more power than typical ports can supply.

Moreover, the construction of the SIIG 04-0501A is built for durability, ensuring reliable performance over time. The card is designed with thermal management in mind, reducing the risk of overheating, which can compromise performance and longevity.

In summary, the SIIG 04-0501A is a highly capable USB 3.0 PCIe expansion card that enhances connectivity and transfer speeds for PC users. With its easy installation, compatibility with various operating systems, and robust power delivery, it stands out as an essential upgrade for those looking to expand their system’s USB capabilities.
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