Q My computer is unable to detect my player.
A If your computer is unable to detect the player, please check the following:
Check the screen on your player to ensure the display reads “USB Connected”. If it doesn't, remove and reattach the cable to obtain a secure connection. If that fails, try connecting the player to another USB port.
Confirm that your computer is using Windows 98 SE or above, or Mac OS X.
The player will not work with Windows 98 or Mac OS 9.X or below. To check the operating system in Windows, right click on the My Computer icon and select Properties. The Operating System will be listed in the new window that appears.
Install a new battery into the player.
If these suggestions fail to resolve the issue, please contact our Customer Care center for further assistance.
Q What type of files can I play?
A Mp3 and WMA files. DRM protected WMA files, such as those purchased from many online music services, must be copied to the player via Windows Media Player or the music management software compatible with your online music store.
The player does not support AAC file playback.
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