Sirius Satellite Radio SR-100C manual Troubleshooting, SIRIUS Product Support

Models: SR-100C

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Troubleshooting

7.Connect the Power Supply (shown as C on page 3) to the Signal Splitter, and plug the Power Supply in a working AC outlet.

This completes the installation of the SIRIUS/DBS Signal Combiner/Splitter. Power on your SIRIUS receiver and satellite TV system to verify that they are working correctly and that the installation was successful.

Troubleshooting

If the SIRIUS receiver displays the message “ANTENNA NOT DETECTED”, the first thing to do is to verify that you have installed the SIRIUS/DBS Signal Combiner and Splitter correctly.

1.Follow the step-by-step installation instructions again, verifying each connection and cable type, and checking that the cable connectors are screwed on tight.

2.Is there any device such as a Multiswitch, Splitter, DishPro Adapter, etc., between the SIRIUS/DBS Signal Combiner and Splitter? If so, you have installed the SIRIUS/DBS Signal Combiner and Splitter incorrectly. These devices prevent the SIRIUS signal from passing through. Consult the illustrations on pages 7, 8, and 9 for proper installation, and reinstall the SIRIUS/DBS Signal Combiner/ Splitter

3.Verify that the Power Supply for the SIRIUS Splitter connected to the SIRIUS Splitter, and is plugged into a working AC outlet.

If the SIRIUS receiver displays the message “ACQUIRING SIGNAL”, then the SIRIUS signal is weak.

1.Review the installation instructions included with the SIRIUS outdoor antenna and be sure that the outdoor antenna is installed properly, and aimed in the correct direction, as explained in the installation instructions for the outdoor antenna.

2.It may be necessary to temporarily connect the SIRIUS receiver directly to the outdoor antenna to verify that the outdoor antenna is receiving a good SIRIUS signal. Use the “Antenna Aiming” or “Signal Indicator” feature in your SIRIUS receiver to aim the antenna properly. Consult the user guide which came with your SIRIUS receiver for further information on using this feature.

If you are still unable to resolve the problem, contact your dealer or retailer where you purchased the product, or SIRIUS product support for more help.

SIRIUS Product Support: 1-800-869-5590

customercare@sirius-radio.com

SIRIUS/DBS Signal Combiner/Splitter Installation Guide

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Sirius Satellite Radio SR-100C manual Troubleshooting, SIRIUS Product Support

FAQ

How do I troubleshoot if my SIRIUS receiver displays the message ANTENNA NOT DETECTED?

Verify that the SIRIUS/DBS Signal Combiner and Splitter are installed correctly and that there are no devices between the SIRIUS/DBS Signal Combiner and Splitter. Review the installation instructions and check the cable connections.

What should I do if my SIRIUS receiver displays the message ACQUIRING SIGNAL?

Review the installation instructions for the outdoor antenna and ensure it is installed properly and aimed in the correct direction. Use the Antenna Aiming or Signal Indicator feature in your SIRIUS receiver to aim the antenna properly.

How can I contact SIRIUS product support for further assistance?

You can contact SIRIUS product support at 1-800-869-5590 or email customercare@sirius-radio.com for help with troubleshooting and resolving any installation issues.