SmartDisk Firewire CD-R/W manual Troubleshooting5, Overview, Problem, Resolution

Troubleshooting5

Overview

If your SmartDisk FireWire CD-R/W is not working properly, please see the table below for possible resolutions. If the problem is related to the CD recording process, please refer to the CD recording software documentation as described on page 22. If the problem is not resolved by reading this User Guide or the aforementioned means, please contact Technical Support as described on page 11.

Problem		Resolution
	A.	Ensure the drive is connected properly so
		that power is being supplied to the drive. Try
		unplugging and reconnecting the FireWire
The CD-RW Drive does not appear in		cable. For PC users, remember you must
My Computer (for PCs).		first install the SmartDisk Filter Driver as
		described on page 13.
-or-
	B.	For Windows users, if your computer is
I do not see the CD that I inserted on		connected to a network, change your
the Desktop (for Macintosh).		mapped network letters to start at a higher
		letter. If you are unsure on how to do this,
		ask your System Administrator for
		assistance.
	This may be because the software has stopped
The CD Tray does not open when I	responding or power is not being supplied to the
press the Eject button.	drive. Use the Emergency Eject button as
	described on page 21.
	A.	Ensure the CD is inserted properly.
	B.	The drive may not support the CD type. For
		a list of supported CDs, see “Mechanism
The CD-RW Drive automatically ejects		Supported Disc Formats” on page 27.
my CD.	C.	The CD may be damaged. Try using the CD
		in an alternate CD drive to see if it works.
	D.	The CD may be full of data. Try recording to
		a blank CD.

SmartDisk FireWire CD-R/W User Guide 24