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SMC Networks Ethernet ISA Network Cards manual Appendix B Troubleshooting, Clean Boot

Models: Ethernet ISA Network Cards

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APPENDIX B

TROUBLESHOOTING

"Clean Boot"

Many installation problems are caused by incompatible device drivers and resource conflicts. The best way to troubleshoot your installation is to boot your computer without the AUTOEXEC.BAT and CONFIG.SYS files.

Reboot your computer using the BIOS Option, such as pressing <F5>, which allows you to bypass all startup files. Otherwise, create a bootable system diskette or rename AUTOEXEC.BAT and CONFIG.SYS to other names and re-boot your computer.

You may run the Microsoft Diagnostics program, which is avail- able from:

•DOS version 6.0 and later - by typing MSD at the DOS prompt

•Windows NT 3.x, 4.0 - by clicking on Windows NT Diagnostics icon in the Administrative Tools program group

•Windows95 - by typing MSD at the Windows95 DOS window

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SMC Networks Ethernet ISA Network Cards manual Appendix B Troubleshooting, Clean Boot

Contents

EZ Card User Guide For SMC’s EZ Card ISA Network Card Trademarks About this Guide Order Number DescriptionEZ Card 10 ISA Models Package Contents Installing the Card Configuring the CardQuick Start Program Menu Vii Viii NetWare Client Operating System Software InstallationOther Operating Systems Including Windows95 and NT Software Installation ScreenQuick Start Table of Contents Glossary Index Limited Warranty Compliances SpecificationsList of Tables List of FiguresChapter Hardware Description LAN ConnectorsActivity Status ACT Link Status LnkDefault Setup Chapter Hardware SettingsManual Setup Plug and Play Environment Manual SetupBase Address Jumperless Environment only Changing the SettingsMedium Type Full DuplexBoot ROM Interrupt Jumperless Environment onlyCommonly Used IRQ Channels Commonly Used Memory Addresses Figure A-1. Main Menu Appendix a DiagnosticsDiagnose the Card Figure A-2. On-Board DiagnosticsFigure A-3. Eeprom Test Network DiagnosticsFigure A-5. On-Network Diagnostics Initiator Screen Clean Boot Appendix B TroubleshootingSuggestions Problems and SolutionsSymptoms Possible CausePossible Causes SymptomPin Number Assignment RJ-45 ConnectorTable C-1. RJ-45 Connector Pin Assignments Appendix C PIN AssignmentsTable C.2. AUI Connector Pin Assignments AUI ConnectorGeneral Appendix D SpecificationsOperating Environment EMC/Safety ComplianceOperating Temperature Power RequirementsNetwork Drivers Boot ROM Appendix E GlossaryAUI Attachment Unit Interface Frame BroadcastCollision DriverRJ-45 Connector NetWareUnshielded Twisted-Pair Cable UTP Index Index Limited Warranty Limited Warranty Compliances FCC Class BCdoc Class B Vcci Class B Australia AS/NZS 3548 EC ConformityPrinted on recycled paper