What to do if trouble occurs
Interference with and repairs to the appliance by unqualified persons are dangerous as they can result in electric shock, or short circuit. Do no interfere with or try to repair the appliance; this could cause injury and damage to the appliance. Therefore always have such work done by an expert, e.g. the technical Customer Service.
Please note
If your appliance is faulty, please check whether you can remove the problem yourself by consulting these instructions for use.
But there are some problems described below that you can fix yourself.
The fuses blow regularly?
Contact a technical customer service or an electrician!
You can't switch you induction hob on?
•Has the wiring system (fuse box) in the house blown a fuse?
•Has the hob been connected to the mains?
•Have the cooking zones been deactivated (child safety device), i.e. a 
is shown in the display?
•Are the sensor keys partly covered by a damp cloth, fluid or a metallic object? Please rectify.
•Are you using unsuitable cookware? See the section on “Cookware for induction hobs“.
Has the hob or a cooking zone suddenly switched on and is the display showing 
dashes?
•Food which has boiled over or another object is currently on the
•The electronic unit is too hot. Check the installation of the hob. Make sure that there is sufficient ventilation.
Is the power setting blinking?
A cooking zone has been switched on and the hob is expecting a suitable pot or pan to be placed on the cooking zone (pan recognition). Only when a pot has been placed on the cooking zone will power be supplied.
Is the power setting blinking again, although a pot has been placed on the cooking zone?
The cookware is unsuitable for induction cooking or the pot or pan is too small.
Is the cookware you are using making noises?
This is due to technical reasons; the induction hob and the pot are not at risk.
Does the cooling fan still operate after it has been switched off?
This is normal since the electronic unit is being cooled down.
Is the hob making noises (clicking or cracking sounds)?
This is for technical reasons and cannot be avoided.
Does the hob have tears or cracks?
If cracks, fractures or any other defects appear in your glass ceramic hob, immediately switch off the appliance. Disconnect fuse immediately and call the technical Customer service.
Protection against overheating
If the hob is used at full power for a lengthy period, the power electronics may no longer be cooled to the necessary extent at room temperature.
To ensure that no excessive temperatures occur in the electronics, the power of the cooking zones may be reduced automatically.
If, during normal use of the hob and at normal room temperature, a row of dashes or “F7” appears frequently in the cooking setting display, the cooling is probably not sufficient.
The reason may be that there are no openings for cooling purposes in the kitchen units or that there is no insulation. It may be necessary to check the installation of the hob.
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