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EQUIPMENT OR SERVICES. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Troubleshooting
If you are unable to solve your problem by means of the troubleshooting guide below, please contact our Customer Service Center at
Problem | Solution |
The Sonicare toothbrush does not work | Recharge your Sonicare overnight, ensuring that it is not plugged into an |
| electrical outlet controlled by a light switch. Make sure the brush head is |
| attached correctly. |
I feel a tickling sensation when I use Sonicare.
You may experience a slight tickling/tingling sensation when using Sonicare for the first time. As you become accustomed to brushing with Sonicare this sensitivity will diminish.
The brush head rattles when I use Sonicare | Sonicare should produce a gentle hum during operation.Tightening the |
| brush head nut can eliminate excessive rattling. If rattling does not stop, |
| you may need to replace the brush head. Make sure that the travel cap |
| has been removed. |
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The brush head chatters against my teeth. | This can be avoided by keeping the brush head properly oriented, with |
| the brush head placed on the gumline at an angle of 30 to 40 degrees. |
Brushing seems less powerful. | The handle may need recharging. |
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|
| The |
| "Using the appliance") |
| You may need to clean your brush head. |
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| You may need to replace your brush head. |
Unpleasant odor | Clean the handle, brush head and charger thoroughly (see chapter |
| "Cleaning"). |
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| Replace the brush head with a new one. |
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