Problem | Lights/Beeps | Cause |
| Solution at Lock | Solution on Web |
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Cannot change the | Red | User code already in lock | Select a different | none | |
programming code. |
| matches the first four digits | programming code, or delete |
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| of the programming code you | the user code that matches |
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| are trying to add. |
| the first four digits you want |
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| to use. |
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| The first programming | code | Try again. Make sure you | none |
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| entry did not match the |
| enter the same code twice. |
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| second. |
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Cannot delete all user codes | Red | The first programming | code | Try again. Make sure you | none |
at the keypad. |
| entry did not match the |
| enter the same code twice. |
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| second. |
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Pressing the Schlage | none | Turn Lock feature is disabled. | Enable the Turn Lock feature. | none | |
button when the deadbolt |
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| See Manual Programming |
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is unlocked does not allow |
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| Functions on page 5 for |
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locking (deadbolt only). |
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| more information. |
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Thumbturn does not spin | none | Deadbolt is malfunctioning. | Call Customer Service at | none | |
freely when deadbolt is |
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| (877) |
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locked (deadbolt only). |
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Pressing the Schlage | none | Lock was installed improperly. | Cam needs to be rotated to | none | |
button when deadbolt is |
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| proper position. Check step |
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locked unlocks the deadbolt |
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| 7 in the deadbolt installation |
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(deadbolt only). |
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| instructions (located at part2. |
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| schlage.com). |
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Thumbturn is difficult to | none | Deadbolt was not adjusted to | Deadbolt needs to be | none | |
rotate or does not rotate |
| the correct backset position. | adjusted to correct position. |
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smoothly (deadbolt only). |
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| Check step 3 in the deadbolt |
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| installation instructions |
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| (located at part2.schlage. |
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| com). |
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After entering a valid code on | Green then | AA batteries need to be | Replace AA batteries. | none | |
the deadbolt keypad, Schlage | Orange | replaced. |
| Replacing the Batteries on |
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button flashes green and |
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| page 3 for more information. |
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then amber. Otherwise, lock |
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appears to function normally |
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(deadbolt only). |
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©2009 Schlage Lock Company lock user guide Rev.
