your device to its original factory settings, with or without deleting all of your personal data. This action is sometimes necessary if your device stops functioning properly.
Your device may fail to restart if the battery level is low. Connect your device to a charger and try restarting again.
To force the device to shut down
•Remove the battery.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure is underway.
1Before you start, make sure to back up any important data that is saved on the internal memory of your device to a memory card or other
memory.
2 From your Home screen, tap .
3Find and tap Settings > Backup & reset > Factory data reset.
4To delete information, such as pictures and music, from your internal storage, mark the Erase internal storage checkbox.
5Tap Reset phone.
6If required, draw your screen unlock pattern, or enter your screen unlock password or PIN to continue.
7To confirm, tap Erase everything.
If you forget your screen unlock password, PIN or pattern in step 6, you can use the device repair feature in the PC Companion application to erase this security layer. By running the repair feature, you are reinstalling software for your device and you may lose some personal data in the process.
Recycling your device
Got an old device lying around the house? Why not recycle it? By doing so, you will help us reuse its materials and components, and you’ll protect the environment, too! Find out more about the recycling options in your region at www.sonymobile.com/recycle.
Limitations to services and features
Some of the services and features described in this User guide are not supported in all countries/regions or by all networks and/or service providers in all areas. Without limitation, this applies to the GSM International Emergency Number, 112. Please contact your network operator or service provider to determine availability of any specific service or feature and whether additional access or usage fees apply.
Use of certain features and applications described in this guide may require access to the Internet. You may incur data connection charges when you connect to the Internet from your device. Contact your wireless service provider for more information.
Legal information
Sony D2004/D2005
This User guide is published by Sony Mobile Communications AB or its local affiliated company, without any warranty. Improvements and changes to this User guide necessitated by typographical errors, inaccuracies of current information, or improvements to programs and/or equipment, may be made by Sony Mobile Communications AB at any time and without notice. Such changes will, however, be incorporated into new editions of this User guide. All illustrations are for illustration purposes only and may not accurately depict the actual device.
All product and company names mentioned herein are the trademarks or registered trademarks of their respective owners. All other trademarks are property of their respective owners. Any rights not expressly granted herein are reserved. Visit www.sonymobile.com/us/legal/ for more information.
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