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Restarting and resetting
You can force your device to shut down in situations where it stops responding or won't restart normally. No settings or personal data get deleted. You can also reset your device to its original factory settings, with or without deleting all of your personal data. This action is sometimes necessary if your device stops functioning properly.
To force the device to shut down
1Detach the cover of the micro SIM card slot.
2Using the tip of a pen or a similar object, press and hold down the OFF button until the device shuts down.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure is underway.
1Before you start, make sure to back up any important data that is saved on the internal memory of your device to a memory card or other
2 From your Home screen, tap .
3Find and tap Settings > Backup & reset > Factory data reset.
4To delete information, such as pictures and music, from your internal storage, mark the Erase internal storage checkbox.
5Tap Reset phone.
6To confirm, tap Erase everything.
Recycling your device
Got an old device lying around the house? Why not recycle it? By doing so, you will help us reuse its materials and components, and you’ll protect the environment, too! Find out more about the recycling options in your region at www.sonymobile.com/recycle.
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