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Sony DCR-TRV940, DCR-TRV950 Symptom, In the recording, — Troubleshooting —, Cause and/or Corrective Actions

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— Troubleshooting —

Types of trouble and how to correct trouble

If you run into any problem using your camcorder, use the following table to troubleshoot the problem. If the problem persists, remove the power supply and contact your Sony dealer or local authorized Sony service facility. If “C:ss:ss” appears on the screen, the self-diagnosis display function has worked. See page 225.

In the recording

Symptom	Cause and/or Corrective Actions
START/STOP does not operate.	• The POWER switch is not set to CAMERA.
	c Set it to CAMERA (p. 26).
	• The tape has run out.
	c Rewind the cassette or insert a new one (p. 23, 43).
	• The write-protect tab is set to expose the red mark.
	c Use a new tape or slide the tab (p. 23).
	• The tape is stuck to the drum (moisture condensation).
	c Remove the cassette and leave your camcorder for at
	least one hour to acclimatize (p. 236).
The power goes off.	• While being operated when the POWER switch is set to
	CAMERA, your camcorder has been in the standby for
	more than five minutes.
	c Set the POWER switch to OFF (CHG) and then to
	CAMERA.
	• The battery pack is dead or nearly dead.
	c Install a charged battery pack.

You cannot record still images on a “Memory Stick” in the recording or recording standby.

•PHOTO REC is set to TAPE in menu settings. c Set it to MEMORY (p. 209).

You cannot record still images on a	• PHOTO REC is set to MEMORY in menu settings.
tape.	c Set it to TAPE (p. 209).
The image on the viewfinder screen	• The viewfinder lens is not adjusted.
is not clear.	c Adjust the viewfinder lens (p. 30).

The SteadyShot does not work. • STEADYSHOT is set to OFF in the menu settings.

cSet it to ON (p. 209).

The autofocusing does not work.

•The setting is the manual focus. c Set FOCUS to AUTO (p. 76).

•Shooting conditions are not suitable for autofocus. c Adjust for manual focusing (p. 76).

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Contents

Operating Instructions Owner’s Record DCR-TRV950 Welcome WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture CAUTION NOTICE For customers in the U.S.A For customers in CANADA IMPORTANT NOTE Note: Recording moving pictures or still images, and playing them back Capturing images on your computer Main Features Accessing the Internet via a Bluetooth compliant device (DCR-TRV950only) Other uses Functions for adjusting the exposure in the recording mode Functions for giving images more impact Main Features Table of contents “Memory Stick” Operations Using the Network function (DCR-TRV950only) Customizing Your Camcorder Troubleshooting Connecting the power cord (p. 19) Inserting a cassette (p. 23) Recording a picture (p. 26) Monitoring the playback picture on the LCD screen (p. 39) Inserting a “Memory Stick” (p. 128) Recording a still image on a “Memory Stick” (p. 135) Monitoring the playback still images on the LCD screen — Getting Started — Types of differences Note on Cassette Memory Using this manual Note on TV color systems Copyright precautions Precautions on camcorder care Lens and LCD screen/finder (on mounted models only) 2NP-FM50battery pack (1) (p. 15, 16) 3 A/V connecting cable (1) (p. 45) 4Wireless Remote Commander (1) (p. 250) 5Size AA (R6) battery for Remote Commander (2) (p. 251) 6Shoulder strap (1) Installing the battery pack (1) (2) To remove the battery pack If you use the large capacity battery pack Step 1 Preparing the power supply Charging the battery pack “InfoLITHIUM” battery pack (M series) (3) (4) Note Remaining battery time indicator Until your camcorder calculates the actual remaining battery time When you use the AC power adaptor Charging time Playing time Recommended charging temperature What is ”InfoLITHIUM” Connecting to a wall outlet PRECAUTION Notes Using a car battery about four months (5) (6) (7) (8) Step 2 Setting the date and time If you do not set the date and time When using your camcorder abroad If you use the camcorder in a region where daylight saving time is used Note on the time indicator Simple setting of clock by a time difference World time differences To adjust a time difference To eject a cassette When you use a cassette with cassette memory To prevent accidental erasure To return to FN To execute settings To cancel settings Step 4 Using the touch panel When executing each item If the items are not available Press FN to display the following buttons: — Recording – Basics — 3 LOCK switch Microphone lamp Recording a picture Note on recording 1.5 times Note on the LOCK switch To enable smooth transition After recording Adjusting the LCD screen LCD screen Adjusting the brightness of the LCD screen LCD BRT OPEN LCD screen backlight Even if you adjust LCD BRT Adjusting the viewfinder Viewfinder backlight Using the zoom feature To use zoom greater than 12⋅ When you shoot close to a subject Note on digital zoom When the POWER switch is set to MEMORY/NETWORK (DCR-TRV950only) Shooting with the Mirror Mode Rotate the LCD screen 180 degrees Picture in the mirror mode During recording in the mirror mode When you press FN Indicators displayed in the recording Remaining battery time Cassette memory Recording mode STBY/REC Shooting backlit subjects – BACK LIGHT BACK LIGHT When shooting backlit subjects When you manually adjust the exposure Shooting subjects lit by strong light – SPOT LIGHT SPOT LIGHT when shooting spotlighted subjects Self-timerrecording START/STOP To stop the count down To cancel the self-timer END SEARCH To stop searching End search If a tape has a blank portion between recorded portions EDITSEARCH Checking recordings – END SEARCH / EDITSEARCH / Rec Review Rec Review — Playback – Basics — To stop playback Playing back a tape When monitoring on the LCD screen If you leave the power on for a long time When you open or close the LCD panel To display the screen indicators – Display function DATA CODE DISPLAY DISPLAY TOUCH PANEL DATA CODE To not display various settings Various settings Data code Remaining battery time indicator during playback Various playback modes To play back pause (viewing a still picture) To advance the tape To rewind the tape To change the playback direction In the various playback modes When the playback pause lasts for five minutes Slow playback When you play back a tape in reverse If your TV is already connected to a VCR If your TV or VCR is a monaural type If your TV has an S video jack To display the screen indicators on TV — Advanced Recording Operations — Before operation Recording still images on a “Memory Stick” during tape recording Image size of still images When the POWER switch is set to CAMERA During and after recording still images on a “Memory Stick” When you press PHOTO on the Remote Commander Recording images with the flash (flash) t t When the flashlight does not reach to the subject You cannot shoot images with the flash during the following operations: PHOTO Self-timerrecording Recording images with self-timer Recording still images on a tape – Tape Photo recording If you record a moving subject with the tape photo recording To use the tape photo recording during the tape recording To record clear still images with little unsteadiness When you record images with the flash [a][b] [c][d] To cancel the wide mode Using the wide mode In the wide mode During recording Connection for a TV ID-1system [a] STBY Using the fader (1) When fading in [a] When fading out [b] To cancel the fader When you select OVERLAP, WIPE, or DOT While using BOUNCE, you cannot use the following functions: Note on BOUNCE NEG. ART [a] SEPIA B&W SOLARIZE [b] SLIM [c] FLASH (FLASH MOTION) LUMI. (LUMINANCEKEY) TRAIL OLD MOVIE LUMI EFFT Page Page Presetting the adjustment for picture quality – Custom preset Item Adjustment value To cancel using the custom preset To check the custom preset setting To clear the guide frame If you set GUIDEFRAME to ON Setting Meaning To erase the zebra pattern When the ZEBRA selector is set to When you adjust color on the screen While the color bar is displayed While using the fader AUTO LOCK selector AUTO LOCK [a] AUTO LOCK release [b] HOLD [c] [a][c] Shooting with manual adjustment yyyy To cancel the PROGRAM AE The PROGRAM AE does not work While WHT BAL is set to automatic adjustment You can adjust the following functions while using the PROGRAM AE Adjusting the shutter speed To return to automatic shutter speed mode If you press PROGRAM AE When the shutter speed is fast When shooting at slow shutter speed Adjusting the white balance If you have selected in step To return to automatic adjustment If the picture is being taken in a studio lit by TV lighting When you record under fluorescent lamp Shooting when lighting conditions have changed Adjusting the exposure To return to automatic exposure When you adjust the exposure manually, the following functions do not work: Using the spot light-metering– Flexible Spot Meter SPOT METER The following functions do not work during Flexible Spot Meter Focus ring To return to the autofocus To record distant subjects To shoot with auto focusing momentarily Focusing manually To focus precisely When you shoot close to the subject 9changes as follows: Focal distance information FN SPOT FOCUS To clear the recording level adjustment display To return to automatic recording sound level Adjusting recording level manually – Sound recording level Notes on the manual adjustment The sound input through the AUDIO/VIDEO jack or the DV Interface When MIC LEVEL is set to AUTO Example Interval recording To cancel the interval recording To perform normal recording during the interval recording On recording time When pressing START/STOP during recording time To cancel the frame recording When using the frame recording — Advanced Playback Operations — Pictures processed by picture effect When you set the POWER switch to OFF (CHG) or stop playing back EFFT Pictures processed by digital effect ZOOM To cancel the PB ZOOM Enlarging images recorded on tapes – Tape PB ZOOM The PB ZOOM is automatically canceled when you activate the following: Pictures in the PB ZOOM In the PB ZOOM Edge of the enlarged image ZERO SET MEMORY m N If you use a cassette without cassette memory To superimpose a title (date search) Searching for the date by using cassette memory Searching a recording by date – DATE SEARCH Searching for the date without using cassette memory (PHOTO SEARCH) (PHOTO SCAN) Searching for a photo by using cassette memory Searching for a photo – PHOTO SEARCH/PHOTO SCAN Searching for a photo without using cassette memory Scanning photos To stop scanning — Editing — Using the A/V connecting cable When you have finished dubbing a tape Dubbing a tape You can edit on VCRs that support the following systems: If your VCR is a monaural type If your VCR has an S video jack Using the i.LINK cable You can connect one VCR only using the i.LINK cable If you record a playback pause picture with the DV Interface Step Using the Digital program editing on tapes recorded on other equipment Operation Step 1: Connecting the VCR If you connect using the i.LINK cable Dubbing only desired scenes – Digital program editing (on tapes) Step 2: Setting the VCR to operate with the A/V connecting cable (1) Set the IR SETUP code About IR SETUP codes Brand IR SETUP code Note on IR SETUP codes (2) Setting the modes to cancel the recording pause on the VCR Buttons to cancel recording pause on the VCR (3) Setting your camcorder and the VCR to face each other (4) Confirming VCR operation When the VCR does not operate correctly Step 2: Setting the VCR to operate with the i.LINK cable When you connect using an i.LINK cable Step 3: Adjusting the synchronization of the VCR (10) Page Operation 1: Making a program Erasing the program you have set To cancel erasing Erasing all programs To cancel erasing all programs To cancel a program you have set Operation 2: Performing the program (Dubbing a tape) To stop dubbing during editing To end the Digital program editing You cannot record on the VCR when: NOT READY appears on the LCD screen when: Using the Remote Commander Recording video or TV programs If your TV or VCR is a monaural type If your TV or VCR has an S video jack Note on the Remote Commander Page During digital editing If you record playback pause picture with the DV Interface Before recording [A] [b][c] [B] [C] [A] [B] [C] Inserting a scene from a VCR – Insert Editing To change the insert end point When the inserted picture is played back To insert a scene without setting the insert end point If you press FN Connecting the microphone with the MIC jack Connecting the microphone to the intelligent accessory shoe Audio dubbing Connecting the A/V connecting cable to the AUDIO/VIDEO jack Dubbing with the built-inmicrophone If you make all the connections Adding audio on a recorded tape AUDIO DUB When you dub the recorded sound To add audio more precisely Monitoring the new recorded sound If an i.LINK cable (optional) is connected to your camcorder If you set the write-protecttab of the cassette to lock VACATION Superimposing a title If you set the write-protecttab of the tape to lock To use a custom title If the tape has a blank portion between recorded portions Titles superimposed with your camcorder Erasing a title To cancel erasing a title Page Making your own titles To change a title you have stored To delete the title To enter a space Page Labeling a cassette To erase the label you have made To change the label you have made If you have superimposed titles in the cassette When the “-----”indicator has fewer than 10 spaces — “Memory Stick” Operations — On file format Still image (JPEG) Moving picture (MPEG) Typical image data file name Using a “Memory Stick” – Introduction “Memory Stick” formatted on computer Notes on image data compatibility Inserting a “Memory Stick” Access lamp MEMORY OPEN Ejecting a “Memory Stick” MEMORY EJECT Using a touch panel Page Selecting the still image quality Image quality settings Setting Differences in image quality 1152 ⋅ 864 image size Image quality Selecting the image size 3 STILL SET 4 STILL SET Image size settings Approximate number of still images you can record on a “Memory Stick” Type of the “Memory Stick” Approximate time of moving pictures you can record on a “Memory Stick” 2 [a][b] Recording still images on a“Memory Stick” – Memory Photo recording While you are recording a still image When you press PHOTO lightly in step Recording images continuously NORMAL [a] EXP BRKTG (Exposure Bracketing) MULTI SCRN (Multi Screen) [b] Recording still images on a “Memory Stick” If the capacity of the “Memory Stick” becomes full The number of still images in continuous shooting During recording still images continuously The effect of exposure bracketing (EXP BRKTG) If there is space remaining on the “Memory Stick” for less than three photos When the flashlight does not reach to the subjects During recording images continuously Shooting with an auxiliary light – HOLOGRAM AF HOLOGRAM AF emitter About HOLOGRAM AF The HOLOGRAM AF does not emit when: When you use the external flash (optional) as well Self-timermemory photo recording Page Recording images from a tape as still images When the access lamp is lit or flashing If “FORMAT ERROR” appears on the screen If you press PHOTO lightly in the playback Sound recorded on a tape Recording a still image from external equipment Page M. CHROM C. CHROM M. OVERLAP Blue Superimposing a still image in the “Memory Stick” on an image – MEMORY MIX Recording superimposed images on a tape – I + To change the still image to be superimposed To cancel MEMORY MIX Image data modified on your computer or shot with other equipment When you record the still image without superimposing Recording superimposed images on a “Memory Stick” as a still image Image size of still pictures Image data modified with your computers or shot with other equipment The “Memory Stick” supplied with your camcorder stores 20 images Sample images To stop recording Recording moving pictures on a “Memory Stick” – MPEG movie recording When using an external flash (optional) During recording on a “Memory Stick” Self-timerMPEG movie recording START/STOP button To stop the self-timer Page Recording pictures from a tape as a moving picture If “AUDIO ERROR” is displayed Recording a moving picture from external equipment Page Making the program Recording edited pictures from a tape as a moving picture – Digital program editing (on a “Memory Stick”) During making a program Performing the program (Dubbing on a “Memory Stick”) When the “Memory Stick” does not have enough space to record When the “Memory Stick” has no space to record When a “Memory Stick” is not set When the write-protectswitch on the “Memory Stick” is set to LOCK To stop copying When the “Memory Stick” becomes full Copying still images from a tape – PHOTO SAVE If the write-protectswitch on the “Memory Stick” is set to LOCK When you change the “Memory Stick” during copying PLAY PB To stop memory photo playback Viewing still images – Memory photo playback You may not be able to play back images with your camcorder: Notes on the file name To play back recorded images on a TV screen Still images Playing back six recorded images at a time (index screen) To return to the normal playback screen (single screen) VOLUME To stop MPEG movie playback Moving pictures When no image is recorded on the “Memory Stick” Viewing moving pictures – MPEG movie playback Playing back a moving picture from the desired part When recording time is too short Screen indicators during moving picture playback To make screen indicator disappear To stop copying in the middle Copying images recorded on a “Memory Stick” to a tape During copying Note on the index screen If you press EDITSEARCH during pause When copying movies To cancel PB ZOOM Enlarging still images recorded on a “Memory Stick” – Memory PB ZOOM The PB ZOOM is canceled when executing the following operations: Moving pictures recorded on a “Memory Stick” To record the still image processed by Memory PB ZOOM on a “Memory Stick” To stop the slide show To pause during a slide show To start the slide show from a particular image To view recorded images on TV If you change the “Memory Stick” during operation -MARK Deleting selected images DELE– To cancel deleting an image Deleting images – DELETE Deleting selected images on the index screen DEL Deleting all images To cancel deleting all the images in the “Memory Stick” While DELETING appears MARK F N Inserting DATE/DAY & TIME DATE Using the optional printer Selecting 9PIC PRINT SAME PICS When the “Memory Stick” has no files When there are no files with a PRINT MARK — Viewing Images Using your Computer — Viewing images recorded on a tape When connecting to a computer using the USB jack Viewing images on your computer – Introduction When connecting to a computer using the i.LINK (DV interface) Viewing images recorded on a “Memory Stick” When connecting to a computer without a USB jack Notes on using your computer Software Communications with your computer When connecting to a computer using the USB cable install a USB driver Recommended computer usage environment when connecting via USB cable and viewing tape images on the computer OS: Connecting your camcorder to your computer using the USB cable Installing the USB driver Windows XP Home Edition/Professional users Making the computer recognize the camcorder (11) (12) If you cannot install the USB driver Step 1: Uninstall the incorrect USB driver Windows XP Home Edition/Professional: Windows 2000 Professional: Windows 98 SE/Windows Me: Windows 98SE Windows 2000 Professional Windows XP Home Edition/Professional Step 2: Install the USB driver on the supplied CD-ROM Step1: Uninstall the incorrect USB driver Other OS: Step2: Install the USB driver on the supplied CD-ROM Capturing images with “PIXELA ImageMixer Ver.1.0 for Sony” Viewing images recorded on a tape Viewing images recorded on a tape on your computer Viewing pictures live from your camcorder Capturing still images –For Windows users Capturing moving pictures If image data cannot be transferred by the USB connection If any trouble occurs Carry out the following operations after quitting the application: Seeing the on-linehelp (operating instructions) of “PIXELA ImageMixer Ver.1.0 for Sony” Viewing images Desired file type Double-clickin this order Viewing images recorded on a “Memory Stick” on your computer Image file storage destinations and image files ssss For Windows Me users (When your camcorder is recognized as the drive [E:]) install the USB driver – For Macintosh users For Mac OS 8.5.1/8.6/9.0 users For Mac OS 9.1/9.2/Mac OS X (v10.0/v10.1) the POWER switch to OFF(CHG) For Mac OS X (v10.0) users After capturing images and sound If your computer has a USB connector — Using the Network function — – DCR-TRV950only NETWORK (Bluetooth) lamp Accessing the network How to hold your camcorder when operating in NETWORK mode After using the stylus On trademarks During using the network function — Customizing Your Camcorder — Changing the default settings with the menu To make the menu display disappear Menu items are displayed as the following icons: Selecting the mode setting of each item z is the default setting Icon/item CAMERA SET D ZOOM PHOTO REC 16:9WIDE STEADYSHOT zON VCR SET HiFi SOUND AUDIO MIX A/VtDV OUT zOFF LCD/VF SET STILL SET BURST QUALITY MOVIE SET REMAIN zAUTO PHOTO SAVE FILE NO DELETE ALL FORMAT Notes on formatting DATE/TIME CM SET TITLE TITLEERASE TITLE DSPL TAPE SET REC MODE AUDIO MODE z12BIT qREMAIN MIC LEVEL SETUP MENU CLOCK SET USB STREAM USBCONNECT zNORMAL LTR SIZE DATA CODE AREA SET DST SET BEEP COMMANDER zON DISPLAY REC LAMP VIDEO EDIT When recording a close subject In more than five minutes after removing the power supply — Troubleshooting — In the recording Symptom Cause and/or Corrective Actions Types of trouble and how to correct trouble In the playback In the recording and playback When operating using the “Memory Stick” Others Page LCD screen, Viewfinder or Display window Five-digitdisplay Warning indicators 100-0001 Warning indicator pertaining to files C:21:00 Self-diagnosisdisplay (p. 225) EThe battery is dead or nearly dead %Moisture condensation has occurred Warning indicators and messages Warning messages — Additional Information — Selecting cassette types mark on the cassette Usable cassettes Copyright signal When you play back When you record Audio mode Notes on the cassette When affixing a label on the cassette After using the cassette When the cassette memory does not work Cleaning the gold-platedconnector What is the “InfoLITHIUM” battery pack Effective use of the battery pack Remaining battery time indicator About the “InfoLITHIUM” battery pack How to store the battery pack Battery life What is i.LINK About the name “i.LINK” i.LINK baud rate *What is Mbps About i.LINK i.LINK functions on this unit Required i.LINK cable Using your camcorder abroad AC-L10A/L10B/L10C NTSC system PAL system PAL-Msystem Moisture condensation If moisture condensation has occurred Note on moisture condensation How to prevent moisture condensation Maintenance information and precautions Maintenance information Cleaning the video heads Cleaning the LCD screen Adjusting the LCD screen (CALIBRATION) Charging the built-inrechargeable battery Charging the built-inrechargeable battery: Precautions Camcorder operation On handling tapes Camcorder care AC power adaptor About care and storage of the lens Notes on dry batteries If batteries are leaking Video camera recorder Specifications — Quick Reference — Camcorder 2Focus ring (p. 76) 3Lens 4Lens hood Identifying parts and controls qj Intelligent accessory shoe (p. 115, 181) qk LCD/Touch panel screen (p. 24, 129) wg VOLUME buttons ** (p. 39) ql OPEN button ea Access lamp r; AUDIO/VIDEO ID-2jack (yellow) (p. 45 MEMORY OPEN button (p. 128) ra i (headphones) jack (green) LOCK switch (p. 26) rj Power zoom lever (p. 31, 86, 173) td NETWORK button (p. 205) PHOTO button tf (Bluetooth) lamp (p. 205) OPEN/ Z EJECT lever (p. 23) ys CUSTOM PRESET button (p. 62) yl Battery Pack (p. 15) u; Tripod receptacle ua Lens cap (p. 26) Remote Commander 2DISPLAY button (p. 41) 3Memory control buttons 4SEARCH MODE button (p. 89, 90, 92) 5Video control buttons (p. 43) To prepare the Remote Commander Notes on the Remote Commander Operation indicators LCD screen and Viewfinder Display window A, B C, D F, G, H I, J, K, L M, N