Troubleshooting
If trouble occurs
Before submitting the photo frame for repair, try using the following guidance to solve the problem. If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Symptom | Check item | Cause/Solutions |
The power cannot | • Is the power plug inserted | c Insert the power plug properly. |
be turned on. | properly? |
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Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot be configured, confirm the following check items.
Symptom | Check item | Cause/Solutions | |
No images are | • Is a memory card inserted | c Insert a memory card properly. | |
displayed on the | properly? | (.pages 17) | |
screen. |
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• Does the memory card | c Insert a memory card containing images. | ||
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| contain images saved with a | c Check the file formats that can be | |
| digital camera or other | displayed. (.page 44) | |
| device? |
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| • Is the file format compatible | c A file that is not compatible with DCF | |
| with the DCF? | may not be able to be displayed with the | |
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| photo frame, even if it can be displayed | |
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| with a computer. | |
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Some images are | • Are the images displayed in | c If the image is displayed in the index view | |
not displayed. | the index view? | but cannot be displayed as single image, | |
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| the image file may be damaged even | |
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| though its thumbnail preview data is fine. | |
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| c A file that is not compatible with DCF | |
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| may not be able to be displayed with the | |
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| photo frame, even if it can be displayed | |
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| with a computer. | |
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Images are not | • Were these images saved | c When images are saved on a computer, | |
played back in the | from a computer? | the modification date of the image files | |
order of shooting | • Were these images edited on | may change. Therefore, images may be | |
date. | a computer? | played back in the order of modification | |
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| date. | |
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