Symptom

Check item

Cause/Solutions

Blank areas appear

• Is the image extremely high

c If an image is extremely high or wide,

at the top and

or wide?

blank areas may appear because of the

bottom.

 

ratio between the height and width.

 

 

 

Saving and deleting images

Symptom

Check item

Cause/Solutions

Cannot save an

• Is the memory card write-

c Cancel write-protection and try saving

image.

protected?

again.

 

 

 

 

• Is the write-protect switch of

c Slide the write-protect switch to the

 

the memory card in the

enable position.

 

[LOCK] position?

 

 

 

 

 

• Is the memory card full?

c Replace the memory card with one with

 

 

sufficient free space. Or, delete any

 

 

unnecessary images. (.page 28)

 

 

 

 

• Is the internal memory full?

c Delete any unnecessary images.

 

 

(.page 28)

 

 

 

 

• Did you save images from a

c If you do not make a folder, you can only

 

computer to the internal

save up to 512 images. In addition, the

 

memory without making a

number of images may reduce depending

 

folder in the internal

on the file name length or character type.

 

memory?

When you save images to the internal

 

 

memory on a computer, be sure to make a

 

 

folder in the internal memory and save

 

 

images in this folder.

 

 

 

Cannot delete an

• Is the memory card write-

c Use the device you are using to cancel

image.

protected?

write-protection and try deleting again.

 

 

 

 

• Is the write-protect switch of

c Slide the write-protect switch to the

 

the memory card in the

enable position.

 

[LOCK] position?

 

 

 

 

 

• Are you using “Memory

c It is not possible to delete an image from

 

Stick-ROM”?

or format “Memory Stick-ROM”.

 

 

 

An image was

 

c An image cannot be recovered once it is

deleted

deleted.

accidentally.

 

 

 

 

 

Connecting a computer

Symptom

Check item

Cause/Solutions

Nothing happens

 

c An over current error may have occurred

even if the USB

 

with the photo frame. To recover from the

cable is

error, turn the power of the photo frame

disconnected and

 

off and then back on.

then connected.

 

 

 

 

 

38 GB