Troubleshooting
If trouble occurs
Before submitting the photo frame for repair, try using the following guidance to solve the problem. If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Symptom | Check item | Cause/Solutions |
The power cannot | • Is the power plug inserted | c Insert the power plug properly. |
be turned on. | properly? |
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Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot be configured, confirm the following check items.
Symptom | Check item | Cause/Solutions |
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No images are | • Is a memory card inserted or | c Insert a memory card or connect an |
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displayed on the | an external device connected | external device properly. (.pages 21, |
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screen. | properly? |
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| • Does the memory card | c Insert a memory card containing images |
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| contain images saved with a | or connect an external device containing |
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| digital camera or other | images. |
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| device? | c Check the file formats that can be |
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| • Are images stored on the | displayed. (.page 64) |
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| external device? |
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| • Is the file format compatible | c A file that is not compatible with DCF |
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| with DCF? | may not be able to be displayed with the |
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| photo frame, even if it can be displayed |
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| with a computer. |
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Images are not | • Were these images saved | c The information on the shooting date may |
| Troubleshooting |
played back in the | from a computer? | be changed or lost when you edit or save |
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order of shooting | • Were these images edited on | an image file on a computer. |
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date. | a computer? |
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Continued