Symptom

Check item

Cause/Solutions

 

Some images are

• Are the images displayed in

c If the image is displayed in the index view

not displayed.

the index view?

but cannot be displayed as single image,

 

 

the image file may be damaged even

 

 

though its thumbnail preview data is fine.

 

 

c A file that is not compatible with DCF

 

 

may not be able to be displayed with the

 

 

photo frame, even if it can be displayed

 

 

with a computer.

 

 

 

 

 

• Does the mark displayed

c If the mark shown on the left is displayed,

 

below appear in the index

the image file may not be supported by the

 

view?

photo frame because, for example, it is a

 

 

JPEG file that was created with your

 

 

computer. Also, the image file may be

 

 

supported, but not contain thumbnail data.

 

• Were the images created

Select the mark and press

to change

 

the screen to the single image display. If

 

with an application on a

 

the mark on the left is displayed again, the

 

computer?

 

image cannot be displayed because the

 

 

 

 

image file is not supported by the photo

 

 

frame.

 

 

 

 

 

 

• Does the mark displayed

c If the mark shown on the left is displayed,

 

below appear in the index

the image file is supported by the photo

 

view?

frame, but the thumbnail data or image

 

 

itself cannot be opened. Select the mark

 

 

and press

. If the mark shown on the

 

 

left is displayed again, the image cannot

 

 

be displayed.

 

 

 

 

 

 

• Are there more than 9,999

c The photo frame can play, save, delete, or

 

images in the memory card

otherwise handle up to 9,999 image files.

 

or external device?

 

 

 

 

 

 

 

• Did you rename the file with

c If you named or renamed the file on your

 

a computer or other device?

computer and the file name includes

 

 

characters other than alphanumeric

 

 

characters, the image may not be able to

 

 

be displayed on the photo frame.

 

 

 

 

• Are there eight or more

c The photo frame cannot display images

 

levels in the folder hierarchy

saved in a folder that is more than eight

 

of the memory card or

levels deep.

 

 

 

external device?

 

 

 

 

 

 

 

 

56 GB