Support Overview
If you have problems with the drive, or are unsure of a procedure or some other details, please contact your Sony customer support center.
User Support Web Site
You can find the following information on this Web site. The information is periodically updated, so we recommend that you visit regularly.
•Information about the drive
•Information about the software supplied with the drive
•Latest firmware
•Frequently asked questions
•Troubleshooting guide
•Certified compatible computers
•Certified compatible discs
•Operating instructions
•Et cetera
Accessing the user support Web site
Insert the supplied software disc into the drive, and in the [Menu Selection] screen, click [User Support Web Page]. You can also directly type the user support Web site address (see Product and Support Information for details) in the address box of your Web browser.
Update the Drive Firmware
Some problems encountered when using the drive can be solved simply by updating the drive firmware. Firmware updates are available on the user support Web site. Access the site, make sure that there is an update for your firmware, and follow the instructions on the screen to proceed with download and installation.
Product and Support
Information
Sony Global Sites Information (As of April, 2004)
Product purchased in the USA:*
http://sony.storagesupport.com/
Product purchased in Canada: http://www.sony.ca/
Product purchased in Australia or New Zealand: http://www.sony.com.au/
Product purchased in Europe:*
Product purchased in Hong Kong:*
http://www.sony.com.hk/Electronics/cp
Product purchased in China:*
http://www.sony.com.cn/ed/cp
Product purchased in Singapore:
http://www.sony.com.sg/asianit/
Product purchased in Taiwan:*
http://www.sony.com.tw/stwn/cpd/
index.htm
Product purchased in Korea:*
http://www.sony.co.kr/cp
Product purchased in Brazil:
http://www.sonybrasil.com.br
Product purchased in the Middle East:
*Local Web sites for computer peripheral products
About the Bundled Software Detailed information about the supplied software is available on the Web sites of the software manufacturer. http://www.nero.com
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