Symptom

Cause/Solution

The image cannot be played back on

• If you are using the “Picture Package” application software, click on help at the upper-right corner

a computer.

of each screen.

 

• Consult the computer or software manufacturer.

 

 

The image and sound are interrupted

• You are playing back the movie directly from the “Memory Stick Duo”. Copy the movie to the hard

by noise when you view a movie on a

disk of your computer and then play back the movie from the hard disk (pages 83, 84, 89 and 92).

computer.

 

 

 

You cannot print an image.

• Check the printer settings.

 

 

Images once copied to a computer

• Copied to a wrong folder. Copy them to an available folders, such as “101MSDCF” (page 87).

cannot be viewed on the camera.

• The folder/file name has been changed on your computer (page 87).

 

 

“Memory Stick Duo”

Symptom

Cause/Solution

 

 

You cannot insert a “Memory Stick

• You are inserting the “Memory Stick Duo” backwards. Insert the “Memory Stick Duo” from the

 

 

Duo”.

correct side (page 21).

 

 

You cannot record on a “Memory Stick

• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to the

 

 

Duo”.

LOCK position. Set the switch to the recording position (page 117).

 

 

 

• The capacity of the “Memory Stick Duo” is full. Delete unnecessary images (pages 42 and 77).

Troubleshooting

 

• The image size is set to [640(Fine)] when recording movies. Insert a “Memory Stick PRO Duo”

 

 

 

 

(pages 75 and 117) or set the image size to other than [640(Fine)].

 

 

 

 

 

 

You cannot format a “Memory Stick

• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to the

 

 

Duo”.

LOCK position. Set the switch to the recording position (page 117).

 

 

You have formatted a “Memory Stick

• All the data on the “Memory Stick Duo” are deleted by formatting. You cannot restore them. If you

 

 

Duo” by mistake.

are using the “Memory Stick Duo” with write-protect switch, we recommend that you set the switch

 

 

 

 

 

to the LOCK position to prevent accidental erasure (page 117).

 

 

 

 

 

 

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