Computers (continued)

Symptom

Cause

Solution

Your computer does not

• The camera is turned off.

p Turn on the camera (page 14).

recognize your camera.

• The battery level is too low.

p Use the AC power adaptor (supplied) (page 13).

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 42).

 

• The USB cable is not connected securely.

p Disconnect the USB cable, and securely connect it again. Make

 

 

sure that “USB MODE” is displayed on the LCD screen

 

 

(page 42).

 

• [USB CONNECT] is set to [PTP] in the SET UP

p Set it to [NORMAL] (pages 50, 93).

 

settings.

 

 

• The USB connectors on your computer are

p Disconnect the USB cables except for those connected to the

 

connected to other equipment besides the

keyboard, the mouse, and your camera.

 

keyboard, the mouse, and your camera.

 

 

• The USB driver is not installed.

p Install the USB driver (page 40).

 

• Your computer does not properly recognize the

p Delete the erroneously recognized device from your computer,

 

device because you connected the camera and

then install the USB driver (pages 40, 44).

 

your computer with the USB cable before you

 

 

installed the “USB Driver” from the supplied

 

 

CD-ROM.

 

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the USB

 

computer.

cable (See above).

 

• The copy procedure differs depending on your

p Follow the copy procedure that your OS suggests (pages 43, 44,

 

OS.

49).

 

—

p If you are using the “PIXELA ImageMixer for Sony” software,

 

 

click on HELP.

 

 

 

The image cannot be

—

p If you are using the “PIXELA ImageMixer for Sony” software,

played back on a

 

click on HELP.

computer.

—

p Consult the computer or software manufacturer.

 

 

 

The image and sound are

• You are playing back the file directly from the

p Copy the file to the hard disk of the computer and then play the

affected by noise when

“Memory Stick.”

file back from the hard disk (page 75).

you play back an image on

 

 

a computer.

 

 

 

 

 

You cannot print an

—

p Check the printer settings.

image.

 

p See “Choosing images to print” (page 67), or if you are using

 

 

the “PIXELA ImageMixer for Sony” software, click on HELP.

 

 

 

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