Sony DSC-U20 “Memory Stick”

Symptom	Cause	Solution
You cannot turn on the	• The camera and your computer are	p Connect the camera directly to your computer.
camera during USB	connected through a hub.
connection.
The image cannot be played	—	p If you are using the “PIXELA ImageMixer for
back on a computer.		Sony” application software, click on HELP.
	—	p Consult the computer or software
		manufacturer.
The image is interrupted by	• You are playing back the file directly	p Copy the file to the hard disk of your computer
noise when you view a movie	from the “Memory Stick.”	and then play back the file from the hard disk.
on a computer.
You cannot print an image.	—	p Check the printer settings.
		p Click on the HELP files for the “PIXELA
		ImageMixer for Sony” application software.
An error message appears	• The computer display is not set correctly.	p Set the computer display as follows:
when you set the supplied		Windows: 800 × 600 dots or higher
CD-ROM in your computer.		High Color (16-bit color,
		65 000 colors) or higher
		Macintosh: 800 × 600 dots or higher
		32 000-color or higher

“Memory Stick”

	Symptom	Cause	Solution
	You cannot insert a “Memory	• You are inserting it backwards.	p Insert it from the right side (page 22).
	Stick.”
	You cannot record on a	• The write-protect switch on the “Memory	p Set it to the recording position (page 95).
	“Memory Stick.”	Stick” is set to the LOCK position.
		• The “Memory Stick” is full.	p Delete unnecessary images (page 53).
	You cannot format a “Memory	• The write-protect switch on the “Memory	p Set it to the recording position (page 95).
86	Stick.”	Stick” is set to the LOCK position.