Symptom | Cause | Solution | ||
Your computer does not | • You are not using the supplied USB cable. | p Use the supplied USB cable (page 57). | ||
recognize your camera. | • The USB cable is not connected firmly. | p Disconnect the USB cable, and connect it again firmly. Make | ||
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| sure that “USB MODE” is displayed on the LCD screen (pages |
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| • [USB] is set to [PTP] under [ |
| ] in the menu | p Set it to [NORMAL] (page 79). |
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| settings. |
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| • The USB connectors on your computer are | p Disconnect the USB cables except for the ones connected to the | ||
| connected to other equipment besides the | keyboard, the mouse, and your camera. | ||
| keyboard, the mouse, and your camera. |
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| • The camera is not connected directly to your | p Connect the camera directly to your computer without passing | ||
| computer. | through a hub or other device. | ||
| • The USB driver is not installed. | |||
| • The camera was connected to a computer with | p Delete the device which is not recognized, then install the USB | ||
| the USB cable before installing the USB driver, | |||
| so the device was not recognized by the |
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| computer. |
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You cannot turn on the | • The camera is not connected directly to your | p Connect the camera directly to your computer without passing | ||
camera during USB | computer. | through a hub or other device. | ||
connection. | • No “Memory Stick Duo” is inserted. | p Insert a “Memory Stick Duo” (page 17). | ||
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You cannot copy images. | • The camera is not correctly connected to your | p Connect the camera and your computer correctly using the | ||
| computer. | supplied USB cable (page 57). | ||
| • You are not using the correct copy procedure for | p Follow the designated copy procedure for your OS (pages 58, 59 | ||
| your OS. | and 65). | ||
| — | p If you are using the “Image Transfer” software, see page 58. | ||
| — | p If you are using the “ImageMixer Ver.1.5 for Sony” application | ||
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| software, click on HELP. |
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After making a USB | — | p Select [Launch Image Transfer automatically when the camera, | ||
connection, “Image |
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| etc., is connected.] at [Basic] setting (page 59). |
Transfer” does not | — | p Make a USB connection when the computer is turned on | ||
automatically start. |
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The image cannot be played | — | p If you are using the “ImageMixer Ver.1.5 for Sony” application | ||
back on a computer. |
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| software, click on HELP. |
| — | p Consult the computer or software manufacturer. | ||
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Troubleshooting
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