5 additional reasons
to choose Sony DVCAM
2 Years Support
The Silver Support Pack extends the support period from the standard
Operational Phone Call Centre
Operational phone support is provided to give advice and help so that the user can get the most out of their DVCAM equipment and maximise its performance. Our telephone support is available from Monday to Friday and in 5 languages: English, French, German, Italian and Spanish.
Collection Anywhere
In the event of equipment failure, Sony will arrange collection of the faulty unit directly from, and delivery of the repaired unit directly to the customer’s location - any- where in mainland EU, Norway or Switzerland. That makes it simpler, quicker and even more convenient for the customer.
Repair within 7 days
Sony will collect, repair and return the unit to the customer’s preferred location within 7 working days. So, minimum downtime, increased confidence and the ability to plan your business are guaranteed.
Loan
If the faulty equipment cannot be repaired in time, the DVCAM hotline will contact the customer and arrange to have a loan unit delivered. Arrangements will be made to collect the loan unit as soon as confirmation is received that the repair has been carried out satisfactorily.
