Appendix 7 Chapter

Troubleshooting

You can use this chart to establish possible causes of an

When the indication “Er00-***” appears in the LCD

apparent problem; always double-check before sending

monitor, see “Error code list” on page 127.

the camcorder for repair. If a problem persists, contact

 

 

your Sony dealer.

 

 

 

 

 

 

 

Symptoms

Cause

 

Remedy

The camcorder does not power on

There is no battery pack loaded.

Attach a battery pack (page 29).

when you turn the POWER switch

 

 

 

The battery pack is exhausted.

Replace the battery pack with a fully charged

on.

 

 

one (page 29).

 

 

 

 

 

 

 

The AC adaptor is not connected, or it is

Connect the AC adaptor, or turn on the

 

not turned on.

 

POWER switch of the AC adaptor (page 29).

 

 

 

The tape transport does not operate

The POWER switch is turned off.

Set the POWER switch to ON.

when you press either VTR button.

 

 

 

The camcorder has reached the end of

Rewind the tape, or load a new cassette.

 

 

tape.

 

 

 

 

 

 

The cassette is set record-inhibited.

Load a new cassette, or release the record-

 

 

 

inhibit (page 48).

 

 

 

The tape transport does not operate

The camcorder has reached the end of

Rewind the tape, or load a new cassette.

when you press the PLAY button.

tape.

 

 

 

 

 

The power supply cuts while

The battery pack is exhausted.

Replace the battery pack with a fully charged

operating.

 

 

one (page 29).

 

 

 

The battery goes dead very quickly.

The operating temperature is very low.

Use a BP-GL95 (page 29).

 

 

 

 

The battery pack is inadequately charged.

Recharge the battery pack (page 29).

 

 

 

It is not possible to eject the

The battery pack is exhausted.

Replace the battery pack with a fully charged

cassette.

 

 

one (page 29).

 

 

 

 

The POWER switch is turned off.

Turn the POWER switch to ON.

 

 

 

 

The playback picture quality is poor.

The video heads are dirty.

 

Clean the video heads using a DVM-12CLD

The playback picture does not

 

 

Cleaning Cassette (page 120).

appear.

 

 

 

The playback sound does not hear.

 

 

 

 

 

 

 

All controls except the EJECT

There is condensation.

 

Remove the cassette and wait with the

button are disabled.

 

 

power on until the condensation has

 

 

 

evaporated(page 119).

 

 

 

Audio recording is not possible.

The AUDIO LEVEL (CH-1/CH-2) knobs

Adjust the setting of the AUDIO LEVEL (CH-

 

are set to the minimum level.

1/CH-2) controls (page 14).

 

 

 

Audio recording is not possible (CH-

The AUDIO LEVEL knob on the front is set

Adjust the setting of the AUDIO LEVEL knob

1 only).

to the minimum level.

 

on the front (page 10).

 

 

 

 

The recorded sound is distorted.

The audio level is too high.

 

Adjust the setting of the AUDIO LEVEL (CH-

 

 

 

1/CH-2) knobs, and record again (page 14).

 

 

 

 

The recorded sound has a high

The audio level is too low.

 

Adjust the setting of the AUDIO LEVEL (CH-

noise level.

 

 

1/CH-2) knobs, and record again (page 14).

 

 

 

The cassette is automatically

An incorrect type of cassette is inserted.

Insert a correct type of cassette (page 47).

ejected.

 

 

 

 

 

 

The equipment connected to the

The settings of the camcorder and the

Set correctly. See “Using an i.LINK

camcorder via an i.LINK connection

connected equipment (the VTR TRIGGER

Connection” on page 41.

carries out unintended operations,

switch, etc.) are incorrect.

 

 

such as recording automatically.

 

 

 

 

 

 

 

128 Troubleshooting