Additional Information

Troubleshooting

If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. When bringing the system in for repairs, be sure to bring in the entire system.

GeneralThe power is not turned on.

•Check that the AC power cord (mains lead) is connected securely.

If “PROTECTOR” and “PUSH POWER” appears alternately in the front panel display.

Press ?/1 to turn off the system, and check the following item after “STANDBY” disappears.

•Is anything blocking the ventilation holes of the system?

After checking the above item and fixing any problems, turn on the system. If the cause of the problem cannot be found even after checking the above item, consult your nearest Sony dealer.

Dolby Digital or DTS multi channel sound is not reproduced.

•Check that the playing Blu-ray Disc, DVD, etc., is recorded in Dolby Digital or DTS format.

•Check that audio setting (settings for the audio output) of the connected component.

The surround effect cannot be obtained.

•Install the active subwoofer allowing for a space of at least 30 cm (12 inches) or more on the active subwoofer’s right side (page 7).

•Depending on the digital signal, the surround processing may not work (page 20).

No sound or only a very low-level sound is heard from the speakers.

•Press MASTER VOL + and check the volume level.

•Press MUTING or MASTER VOL + to cancel the muting function.

•Press SOUND FIELD and check the selected sound field.

•Depending on the source, the sound effect of the speakers may be less noticeable.

The sound is delayed compared to the image of the TV.

•Set “A/V SYNC” to “OFF” when “A/V SYNC” is set to “ON.”

Connected components

There is no sound or only a very low-level sound no matter which component is selected.

•Check that this system and components are connected correctly and securely.

•Check that both this system and the selected component are turned on.

There is no sound from the selected component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cords are fully inserted into the jacks on both the component and this system.

•Check that the component is selected correctly.

•If you resume play a disc when volume is maximum, there may be no sound. In this case, turn down the volume, turn off the system and turn on again.

Sound is interrupted or there is noise.

•Check the output audio formats supported by this system on page 38.

There is no picture on the TV screen.

•Check that the TV is selected correctly.

•Set the TV to the appropriate input mode.

36US