Other Information

Troubleshooting

If you have a problem with your TV, try the suggestions below. If the problem persists, see “Contacting Sony” at the end of this section.

General

Problem

Possible Remedies

I want to reset the TV

❏ Turn on the TV. While holding down the

RESET

button on the

to the factory

remote control, press the POWER button on the TV front panel.

settings

The TV will turn itself off, then back on again. Release the RESET

 

button.

 

 

The TV is dirty

❏ Clean the TV with a soft dry cloth. Never use strong solvents

 

such as thinner or benzine, which might damage the finish of

 

the cabinet.

 

 

I lost the parental

❏ In the password screen, enter the following master password:

control password

4357. After using the master password, you must create a new

 

password. You cannot use the master to unlock currently

 

blocked channels.

 

 

There is a black box

❏ You have selected a text option in the Setup menu (page 50) and

on the screen

no text is available. To turn off this feature, select Off in the

 

Caption Vision option. If you were trying to select closed

 

captioning, select CC1-4 instead of Text1-4.

 

 

There was a blackout

❏ Press the POWER button on your remote control or on the TV

or power outage, and

front panel. If the problem persists, see “Contacting Sony” on

now the TV won't turn

page 62.

on and the timer LED

 

 

 

is flashing

 

 

 

 

 

The digital cable box

❏ If you are connecting a VCR and digital cable box using a

does not work

splitter, as described on page 19, you must use a special bi-

 

directional splitter (5-900 Mhz minimum) that is designed to

 

work with your digital cable box.

 

 

I can’t connect the

❏ You must set up your DVD player before you can connect it

DVD player using

using component video outputs (Y PB PR). Disconnect the DVD

component video

player and set it up, referring to the DVD manual for

outputs (Y PB PR)

instructions. Then, connect it to the TV again following the

 

instructions on page 24.

 

 

 

 

Information Other

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