Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.

When it is flashing

The self-diagnosis function is activated.

1Count how many 1 (standby) indicator flashes between each two second break.

For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc.

2Press 1 on the TV (Top side) to switch it off, disconnect the mains lead, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes).

When it is not flashing

1Check the items in the tables below.

2If the problem still persists, have your TV serviced by qualified service personnel.

Picture

Problem

 

Cause/Remedy

 

 

 

 

 

No picture (screen is dark) and

• Check the aerial connection.

 

 

 

 

 

no sound

 

• Connect the TV to the mains, and press 1 on the TV (top side).

 

 

 

 

• If the 1 (standby) indicator lights up in red, press "/1.

 

 

 

 

 

 

 

 

 

 

 

No picture or no menu

 

Check that the optional equipment is on and press

/

repeatedly until

information from equipment

 

 

the correct input symbol is displayed on the screen.

 

 

 

connected to the scart

 

Check the connection between the optional equipment and the TV.

connector

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Double images or ghosting

 

Check aerial/cable connections.

 

 

 

 

 

 

 

 

 

• Check the aerial location and direction.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Only snow and noise appear

 

• Check if the aerial is broken or bent.

 

 

 

 

 

on the screen

 

• Check if the aerial has reached the end of its serviceable life (three to five

 

 

 

 

 

years in normal use, one to two years at the seaside).

 

 

 

 

 

 

 

 

 

Distorted picture (dotted lines

• Keep the TV away from electrical noise sources such as cars, motorcycles,

or stripes)

 

 

hair-dryers or optical equipment.

 

 

 

 

 

 

 

 

 

• When installing optional equipment, leave some space between the optional

 

 

 

 

 

equipment and the TV.

 

 

 

 

 

 

 

 

 

• Make sure that the aerial is connected using the supplied coaxial cable.

 

 

 

 

• Keep the aerial cable away from other connecting cables.

 

 

 

 

 

 

 

Picture noise when viewing a

• Select “Manual Programme Preset” in the “Analogue Set-up” menu and

TV channel

 

 

adjust “AFT” (Automatic Fine Tuning) to obtain better picture reception

 

 

 

 

 

(page 33).

 

 

 

 

 

 

 

 

 

 

 

Some tiny black points and/or

• The picture of a display unit is composed of pixels. Tiny black points and/or

bright points on the screen

 

 

bright points (pixels) on the screen do not indicate a malfunction.

 

 

 

 

 

 

 

No colour on programmes

 

• Select “Reset” in the “Picture” menu to return to the factory settings

 

 

 

 

 

(page 23).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No colour or irregular colour

 

Check the connection of the Y, PB/CB, PR/CR jacks of

 

 

3.

 

 

 

when viewing a signal from the

Make sure that the Y, PB/CB, PR/CR jacks of

 

3 are firmly seated in their

 

Y, PB/CB, PR/CR jacks of

 

 

3

 

respective sockets.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

42 GB