Troubleshooting

If you have any problems while viewing your Video TV, please check the following troubleshooting guide. If the problem persists, contact your Sony dealer.

Problem

TV Section

No picture (screen is dark) and no sound.

Solution

Check the aerial connection.

Plug the Video TV in and press the button on the front of TV or if the standby indicator is on, press button.

 

Poor or no picture (screen is dark), but

• Using the menu system, select the “Picture Adjustment” menu and select “Reset”

 

good sound.

to return to the factory settings.

 

 

 

 

 

 

 

 

No picture when watching equipment

• Check that the optional equipment is on and press the

 

button repeatedly on

 

 

connected to the Scart connector.

the remote control until the correct input symbol is displayed on the screen.

 

 

 

 

 

 

 

Good picture, no sound.

• Press the

+/- button on the remote control.

 

 

 

 

 

 

No colour on colour programmes.

• Using the menu system, select the “Picture Adjustment” menu and select “Reset”

 

 

to return to factory settings.

 

 

 

 

 

 

Distorted picture when changing

• Turn off any equipment connected to the Scart connector on the rear of the

 

programmes or selecting teletext.

TV.

 

 

 

 

 

 

 

Picture slanted (only for KV-21FV1U).

• Using the menu system, select the “Picture Rotation” option in the “Set Up” menu

 

 

to correct the picture slant.

 

 

 

Noisy picture when viewing a TV

• Using the menu system, select the “Manual Programme Preset” menu and adjust

 

channel.

Fine Tuning (AFT) to obtain better picture reception.

 

 

Clock section

The clock has stopped and “--:--“ is displayed.

Reset the clock and timer settings. for details refer to the section “Setting the Clock Manually” (see page 7).

Playback section

 

Power is on, but the tape does not run.

• Switch off, disconnect the AC power cord and leave the set for about one minute.

 

 

 

 

 

 

Poor playback picture.

 

• Using the menu system, select the “VCR Set Up” menu and check the “Colour

 

 

 

 

System” option.

 

 

 

 

• Adjust the tracking manually. For details refer to the section “Adjusting the

 

 

 

 

Tracking” (see page 16).

 

 

 

 

• Clean the video heads. For details refer to the section ”Video Head Cleaning” (see

 

 

 

 

page 20).

 

 

 

 

• Use a new tape.

 

 

 

 

 

 

The sound drops out.

 

• Use a new tape.

 

 

 

 

 

 

Recording section

 

 

 

The cassette is ejected when you press

• Cover the safety tab hole. For details refer to the section “ “Protecting your

 

REC r.

 

cassette against accidental erasure” (see page 10).

 

 

 

 

 

 

Cannot record.

 

• Insert a cassette with its safety tab intact.

 

 

 

 

• Rewind the tape.

 

 

 

 

 

Timer recording section

 

 

Cannot program a recording using the

• Set the current time and date. For details refer to the section “Setting Clock

 

timer.

 

Manually” (see page 7).

 

 

 

 

 

The cassette is ejected when you press

• Cover the safety tab hole. For details refer to the section “ “Protecting your

 

TIMER REC ON/OFF.

 

cassette against accidental erasure” (see page 10).

 

 

 

 

 

The TIMER REC indicator on the front

• Insert a cassette with its safety tab intact.

 

of the Video TV does not light up even

• Rewind the tape.

 

though you press TIMER REC ON/

• Check the settings for timer recording. For details refer to the section “Checking/

 

OFF.

 

Adding/Changing/Cancelling the Timer Settings” (see page 15).

 

 

 

 

 

 

Others

 

 

 

A cassette cannot be inserted.

• Press EJECT 6 to eject the cassette that it is already inserted.

 

 

 

 

 

Remote control does not function.

• Replace the batteries.

 

 

 

 

 

 

The standby indicator

 

on the Video

• Contact to your nearest Sony service centre.

 

TV flashes.

 

 

 

 

 

 

 

In case of problems, have your TV serviced by qualified personnel. Never open the casing yourself.

22 Additional Information