Problem

Causes and remedies

 

 

NETWORK LED on the Base Station

• Check whether the connection type is correct.

does not turn on.

See “Connecting to the router” (1 page 17) and check to make sure

 

you have selected the correct connection type.

 

• Check whether the modem power and router power are turned on.

 

If the power is turned on, try turning the power off, waiting for a short

 

while, and then turning the power on again.

 

• Make sure the LAN cable is securely connected.

 

• Make sure you are using the correct type of LAN cable (straight-wired

 

or cross-wired).

 

To determine the cable type you need, refer to the operating instructions

 

for the device you want to connect or contact your ISP.

 

• Your Internet service contract may only allow one device to connect to

 

the Internet at a time. Make sure no other device is already online.

 

 

Cannot automatically receive an IP

• Make sure the LAN cable is securely connected.

address (no value displayed).

• Make sure the router’s DHCP server is enabled.

 

 

Messages on the [Base Station Settings]

• After logging on to the [Base Station Settings] screen, choose your

screen are displayed in a foreign

language (1 pages 18 and 36).

language.

 

 

 

LocationFree Player

Problem

Causes and remedies

 

 

Cannot connect a computer to the Base

• Is the wireless LAN set up properly? Configure the same information

Station via a wireless connection.

on the computer as you set on page 43.

 

• Check the frequency band (2.4 GHz band) supported by your computer

 

or wireless LAN card and set the Base Station to operate at that

 

frequency band.

 

 

Cannot register a computer on the Base

• Switch the Base Station to setup mode after you connect the computer

Station.

to the Base Station via a wireless connection or router.

 

• When connecting to one Base Station from multiple computers, a

 

separate serial key is required for each computer.

 

• To register a computer to a Base Station that is not on the same LAN,

 

you need to generate a password in [Device Registration] under

 

[Advanced Setup] on the [Base Station Settings] screen and then enter

 

the password during registration (1 page 30).

 

 

Nothing is shown on the [Base Station

• Directly enter the IP address or domain name, or check the following

Selection] screen.

items:

 

- Is the Base Station turned on?

 

- Is the Base Station connected to the network?

 

- Check the settings of security software because the Base Station may

 

be blocked by the firewall function in anti-virus software or other

 

types of software.

 

- When connected via a wired LAN, make sure the Base Station and

 

computer are connected properly to the LAN ports of the router.

 

- If the connection settings of the Base Station were set manually,

 

check the IP address setting.

 

- Is a global IP address set for the WAN side of the router and a private

 

address set for the Base Station? For more information on your

 

global IP address, contact your ISP.

 

• If you are using a LAN with global IP addresses and the Base Station is

 

not detected for security reasons, you need to enter the IP address

 

assigned to the Base Station in the address field of your web browser.

 

 

Others

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