68Troubleshooting

Connection with the computer/CONNECT Player

Symptom

Cause or corrective action

The CONNECT Player

The computer’s operating system software is not

software cannot be

compatible with CONNECT Player. Refer to

installed.

CONNECT Player Readme.

 

All Windows applications are not closed. If you

 

start the installation while other programs are

 

running, an error may occur. This is especially true

 

for programs that require significant system

 

resources, such as virus-protection software.

 

There is not enough free space on the hard disk of

 

your computer. You need 200 MB or more of free

 

space. Delete any unnecessary files on your

 

computer.

 

If you are not logged on as an “Administrator,” the

 

installation of CONNECT Player might fail. Make

 

sure that you are logged on using an account with

 

“Administrator” privileges.

 

 

The progress bar on the

The installation is progressing normally. Please

display of your computer

wait. The installation may take 30 minutes or more,

is not moving. The access

depending on your CD drive and system

lamp of your computer

environment.

has not lit for a few

 

minutes.

 

 

 

CONNECT Player does

Your computer’s system environment has changed,

not start up.

perhaps due to an update of the Windows operating

 

system.

 

 

 

Continued

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