69Troubleshooting

Connection with the computer/CONNECT Player (continued)

Symptom

Cause or corrective action

“Connecting” is not

The USB cable is not connected properly.

displayed when the

Disconnect the USB cable, and then reinsert it

player is connected to the

straight into the port until it is firmly seated.

computer with the USB

A USB hub is being used. Connecting the player

cable.

 

via a USB hub may not work and is not supported.

 

Connect the USB cable directly to the computer.

 

Please wait for the authentication of the

 

CONNECT Player software.

 

Another application is running on the computer.

 

Disconnect the USB cable, wait a few minutes, and

 

reconnect the cable. If the problem persists,

 

disconnect the USB cable, restart the computer, and

 

then reconnect the USB cable.

 

The battery is running low. Charge the battery

 

using the AC power adaptor (page 56).

 

The installation of the CONNECT Player software

 

was not successful. Disconnect the player from

 

your computer, and reinstall the software using the

 

supplied CD-ROM (“Quick Start Guide”).

 

Audio tracks registered with the earlier installation

 

will be available with the new CONNECT Player

 

installation.

 

 

The player is not

The USB cable is not connected properly.

recognized by the

Disconnect the USB cable, and then reconnect it.

computer when it is

A USB hub is being used. Connecting the player

connected to the

computer.

via a USB hub may not work and is not supported.

 

Connect the USB cable directly to the computer.

 

The installation of the CONNECT Player software

 

was not successful. Disconnect the player from

 

your computer, and reinstall the software using the

 

supplied CD-ROM (“Quick Start Guide”).

 

Audio tracks registered with the earlier installation

 

will be available with the new CONNECT Player

 

installation.

 

 

of Table Index Menu Contents

Continued