Troubleshooting (continued)On the connection with the computer and the supplied software

Symptom

Cause/Remedy

The software cannot be installed.

c Software is not compatible with your operating system. For

 

more information about Windows, refer to the OpenMG

 

Jukebox Operating Instructions.

 

 

“CONNECT” does not appear in

c Please wait for the authentication of the OpenMG Jukebox to

the display window when

complete.

connecting to the computer with

c If another software is active on your computer, wait for a

the supplied dedicated USB cable.

while, then reconnect the dedicated USB cable. If the problem

 

persists, disconnect the dedicated USB cable, restart your

 

computer, then connect the dedicated USB cable to your

 

computer again.

 

c Make sure the dedicated USB cable is correctly connected.

 

c If you use the USB hub, normal operation is not guaranteed.

 

Connect the USB cable to the USB jack of your computer.

The computer does not identify the c If there is no battery in the player, insert a new battery.

player when it is connected to the

c Install the driver. For details about installing the driver, refer to

computer using the dedicated USB

the Operating Instructions manual of the OpenMG Jukebox.

cable.

 

 

 

Cannot check-out.

c The dedicated USB cable is not fully plugged in. Disconnect the

 

dedicated USB cable and re-connect it.

 

c A song cannot be checked-out more than three times. Check

 

the song back in from one of your other portable players so that

 

checking-out is enabled again.

 

c The available memory space in the Network Walkman may be

 

insufficient.

 

c You may be trying to check-out 121 or more songs to the

 

Network Walkman. The maximum number of songs that can

 

be checked-out to the Network Walkman is 120.

 

c If the song has a limited playing period or playing count, you

 

may not be able to check it out to the Network Walkman,

 

depending on the restrictions set by the copyright holders. For

 

details on the settings of each song, contact the service, or see

 

the OpenMG Web site.

There are only a few songs you can c The free memory space of Network Walkman may be less than

check-out. (The recordable time is

the data of the song you want to check-out. Check-in

short.)

unnecessary songs to make more memory space.

 

 

Cannot check-in.

c The songs can only be checked-in to the computer from which

 

they were checked-out.

 

c If a song is deleted from the computer, it cannot be checked-in.

Check-in starts automatically when the player is connected to the computer.

cIf you delete songs using another computer’s OpenMG Jukebox software, when you reconnect to your computer, the OpenMG Jukebox software will register those songs as checked-in, and the remaining available check-out count is restored.

The CD cannot be recorded.

c Clean the CD.

The computer/player does not c If you are connecting both devices with a USB hub or a USB

operate normally when connected. extension cable, normal operation is not guaranteed. Please use only the supplied dedicated USB cable.

“Failed to authenticate the portable player” appears on the display when the player is connected to the computer.

cYou cannot use this player anymore. Please contact your nearest Sony dealer.

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