Symptom | Case and/or corrective action |
The progress bar on the display of your computer is not moving. The access lamp of your computer has not lit for a few minutes.
The installation is progressing normally. Please wait. The installation may take 30 minutes or more, depending on your CD drive or system environment.
“PC Connect” is not displayed | Please wait for the authentication of the SonicStage software. |
when connecting to the computer | Another application is running on the computer. Wait for a |
with the dedicated USB cable. | while and reconnect the USB cable. If the problem persists, |
| disconnect the USB cable, restart the computer, and then |
| reconnect the USB cable. |
| The dedicated USB cable is not connected properly. Disconnect |
| the USB cable and then reconnect it. |
| A USB hub is used. Connecting via a USB hub is not |
| guaranteed. Connect the dedicated USB cable directly to the |
| computer. |
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|
The player is not recognized by the | The player is not placed correctly on the USB cradle. Inset the |
computer when it is connected to | player on the USB cradle securely until it clicks into place ( |
the computer. | page 15). |
| The dedicated USB cable is not connected properly. Disconnect |
| the USB cable and then reconnect it. |
| A USB hub is used. Connecting via a USB hub is not |
| guaranteed. Connect the dedicated USB cable directly to the |
| computer. |
| The driver file for the player has not been installed. Reinstall |
| the SonicStage software for the player using the supplied |
| |
| The installation of the SonicStage software had been failed. |
| Disconnect the player and your computer, and then reinstall the |
| software again using the supplied |
Audio data cannot be transferred | The dedicated USB cable is not connected properly. Disconnect |
to the player from your computer. | the USB cable and then reconnect it. |
| The track has already been transferred to the player three |
| times. Transfer back the track to the computer to increase the |
| transferable count (page 31), and then transfer it to the |
| player again. |
| The free space of the hard disk in the player is insufficient. |
| Transfer back any unnecessary tracks to your computer to |
| increase the free space (page 31). |
| You have already transferred over 65,535 tracks or over 8,192 |
| groups to the hard disk of the player. Or you have already |
| transferred over 999 tracks for a group. |
| Tracks with a limited playing period or playing count may not |
| be transferred due to restrictions set by copyright holders. For |
| details on the settings of each audio file, contact the distributor. |
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