Symptom

Case and/or corrective action

The number of tracks that can be transferred to the player is not much. (Available recording time is short.)

The free space in the hard disk of the player is not enough for the size of audio data you tried to transfer. Transfer back any unnecessary tracks to increase the free space (page 31).

Data other than audio data is stored in the hard disk of the player. Move data other than audio data to the computer to increase the free space.

Audio data cannot be transferred

A computer other than the one used for transfer to the player is

back to your computer from the

selected as the transfer target. Audio data cannot be transferred

player.

back to a computer other than the one used for transfer to the

 

player.

 

The audio data has been deleted from computer you used to

 

transfer to the player. The audio data cannot be transferred back

 

to your computer if the track is deleted from the computer used

 

to transfer to the player.

 

 

Audio data is transferred back

If a track is deleted from the player using the SonicStage

to your computer and remaining

software installed on a computer other than the one used

transferable count increases

for transfer to the player, the track will be transferred back

without operations occasionally

automatically when the player is connected to the computer that

when the player is connected to

you used for transfer to the player. Therefore, the remaining

the computer.

transferable count increases automatically.

 

 

The operation of the player

A USB hub or USB extension cable is used. Connecting via

becomes unstable while it is

a USB hub or USB extension is not guaranteed. Connect the

connected to the computer.

dedicated USB cable directly to the computer.

 

 

“Failed to authenticate Device/

The player is not connected to the computer properly. Quit the

Media.” is displayed on the

SonicStage software and verify the connection of the dedicated

computer screen when the player

USB cable. Restart the SonicStage software.

is connected to the computer.

 

Others

Symptom

Case and/or corrective action

There is no beep sound when the

“Beep” is set to “Off.” Set it to “On” (page 28).

player is operated.

 

The player or the USB cradle gets

The player and the USB cradle may get warm when the battery

warm.

is being charged and just after charging because of quick

 

charge. Besides, the player and the USB cradle may get warm

 

when transferring a large number of tracks. Leave the player

 

aside for a while.

 

 

The sound is heard from the inside

When the built-in hard disk of the player moves, the sound of

of the player. The player shakes.

operation may be heard, and the vibration of the player occurs.

 

This is not a malfunction.

 

 

Information Additional

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